Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The shipping company, ************* ******** which is either a subsidiary or affiliate of US Mailbox Express **** posted advertisement on ******** that they will ship packages to ***** for $5.50 per lb. There was no mention of minimum fee or weight of the package. I sent 5lb worth of items to their office in ******** so that it can be delivered to *****. I was told it would take 10 days to deliver the item. After 2 weeks, when I did not hear anything from them, I contacted them for an update. They said my package will be delivered in two days and they said they will send an invoice. After 3 weeks of sending the package, they said the package has reached ***** and I need to make a payment for shipping. I was shocked when they sent an invoice of $45. I was expecting the bill to be $27.50 because my package was about 5lb and the rate was advertised as $5.50 per lb. When I expressed my concern that their advertisement was deceptive and their practice is fraudulent, they said I will have to pay $45 for my package to be delivered. I offered to pay $27.50 and pick it up from their office instead of having them deliver it to the home address I provided. They said they would send the office address. But they have been unresponsive since then. Instead of responding to me, they contacted the package recipient in ***** and asked them to pay the shipping fee of $45. They package is worth about $ 50. List of their Deceptive and Predatory Practices -They did not disclose the hidden fees (minimum fee) up front. It's not mentioned in their ******** ad or their website. I called them before shipping the item and I was not informed about this policy.-The fact that they waited to send invoice until the item has reached ***** shows their intent to defraud by leaving people no choice but to pay. -They promised to deliver the package in 10 days. But it has been 24 days. They sent the invoice on 20th day of shipping the item.

  Customer Answer

  Date: 08/28/2023

  At this time, I have been contacted directly by US Mailbox Express regarding complaint ID ********, however my complaint has NOT been resolved because:

  The item I sent was perishable and I couldnt wait for the complaint to be resolved. The recipient needed the item as soon as possible. So, I was forced to pay $45 to deliver the items. However, I still want the refund of the extra money I was forced to pay. I want the business to change its unethical practice and change their ads to reflect the accurate charges of shipping 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  * *******

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by US Mailbox Express regarding complaint ID ********.
  
  Sincerely,
  
  *************************