Complaints

This profile includes complaints for Sky Laundry Systems Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sky Laundry Systems Corp.

  3421 77th St Jackson Hts, NY 11372-2338

• 

  Sky Laundry Systems Corp.

  17561 Hillside Ave Jamaica, NY 11432-5774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th I paid $5 for a Sky Laundry card for use on their laundry machines. The company took my credit card payment, but did not provide me with a card from their machine. My doorman contacted the company on the 18th, I contacted the company on March 19, 21, 25 by phone, also sent an email on March 31st, followed up with another call on April 2nd. They are extremely rude and not sure when they will be out to my building again. ****** ******

  Business Response

  Date: 04/07/2025

  This refund request was given to the buildings doorman on Saturday, April 5th, 2025. Once this is confirmed, please cancel this report.

  Thank you.

  ***** *******

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have spoken with the doorman on duty April 5th, sky laundry did not come to the building and leave a laundry card with him on April 5th.

  ****** ******

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through no fault of our own, our laundry card stopped working with a meaningful balance remaining. Our attempt to get the balance transferred to a new card have been ignored. Next stop is small claims court.

  Business Response

  Date: 01/03/2025

  Please see attached corresponding emails with *** ******* regarding his request for a credit/refund. I have contacted him numerous times to meet with his daughter or himself to provide the credit/refund. He does not indicate the amount of money which is owed to him nor has he responded back regarding mailing the card to our office. This issue would have been resolved if he just cooperates and tells us the amount owed to him and if he would like to meet for the money or mail the card to the office. Either way, I need to know the amount that he claiming we owe him.  

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received an email from ***** ****** just before the holidays asking that we return the defective card and the new card.  Alternatively, we can mail in the defective card and then they will come out to the apartment to provide a refund in person.  We have repeatedly informed her that because the card is defective we do not know what amount is on it, so why does she keep asking for this information?  Honestly I don't understand their customer service policy.  They take our cash money via a machine and yet the only way we can get a refund is by a personal visit from the technician despite the fact that someone in their organization, or with the vendor they use for their cards, knows exactly the amount of money left on the card (I have sent them all of the card info including what looks like an account number).

  They have created a very poor customer service experience to make it very difficult to ever get a refund when their cards become unreadable.  I am not going to mail the defective card to them and then wait around months for them to schedule an appointment with the technician.  It's likely I would never hear back from them again.  My next stop is small claims court.
  

   

  Here is my email to her on 12/20:

  ***** - your system of refunding is unworkable.  The card is defective, so I do not know how much is on it.  I just know that the amount is likely less than $50 but also likely more than $30.  My inability to quote you an exact amount for the refund is not my fault -- it is your company's.  I also have the card at my office, and it is my daughter's apartment so I won't be around to meet your technician.
  
  Your apologies for your company's inability to do basic customer service is inexcusable.  It is not our fault that you are unable to look up and transfer the balance from one card to another, and it is not our fault that your company has taken months to try and address this issue as I only hear back from you when I reach back out to complain.  It also doesn't matter to us how you treat your customer when your technician finally does arrive, as that process is broken given how long it takes for a technician to come out to the service address, the lack of follow through communication, and the requirement that the owner of the laundry card be present.  I can't believe your company can't do better than that, but that seems to be what you are telling me.
  
  I am open to any other options you might for resolving this issue.  Best.  ***

  And here is her response later that day:

  I will need the defective card and the new card to provide the credit. If this is your daughters apartment, please let me know when
  shes available to provide the refund in-person. If youre unable to give your daughter the defective card, you can mail it to us. Once we receive it,
  we can meet her and give the credit to the new card. Since you dont know the amount, I will provide a $40.00 credit towards the new card.
  
  Mailing Address: Sky Laundry Syste** ***********************************************************

   

   

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 01/06/2025

  My offer was to settle this complaint by offering the customer a $40.00 credit onto a new ********************** card. We never have issues with customers meeting us on the ********************** room to provide credit or refunds towards their laundry cards. Because our laundry cards have identification numbers on them doesn't mean we can easily access the cards information. The card is considered damaged, in order to provide a new card and refund we will need the old damaged laundry card due to the high-amount the customer is requesting. This is company policy. Since the "amount" was between $30-$50. I proposed to offer him $40.00 and a new laundry card which cost $5.00. Total amount $45.00! 

  I am in communications with the Property Manager regarding this situation. I have given the customer 2 options: (Option 1) We can personally meet ** ******* in the laundry room and provide the $40.00 credit to a new laundry card, she can provide a technician with the damaged card. (Option 2) ************** doesn't have the laundry card in her possession, *** ******* can mail us the damaged card. Once I receive it, I will provide the $40.00 new card credit. He can send the card via mail requesting a signature confirmation, so he can keep track of the card. 

  There should be no reason why we can't resolve this issue. Everything is documented and I've been extremely responsive. Let me know which option is best, so I can move forward and finalize this situation.

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  On the one hand, you have recently been very responsive since we filed our BBB complaint, but on the other hand, you were content to wait a full 10 weeks from our initial complaint to respond, and only after we asked you for an update (original email from us 10/9/2024) and then lodged a BBB complaint (you responded 12/20/2024), so I would not say it is accurate that you have been responsive.  In your email response to us on 12/20/2024 you stated:

  "We received your complaint regarding your refund. My apologies for the delay, we are extremely backed-up with service calls and limited technicians working on-site.
  If I was able to deactivate the card, transfer the balance onto a new card this would have been done initially when you asked for the refund. Unfortunately, our card system is not set up with these features. We are working on upgrading the system to offer better solutions for refunds and defective cards issues. In the meantime, we can only offer refunds in-person, and we always provide our customers with an additional credit for the inconvenience. I understand youve been waiting for a while for your refund, and I continue to ask you in my previous emails How much is the balance on the defective card? But you never seem to answer my question. Even in the complaint, a specific refund amount was never provided! "
  

  If you really want to resolve this dispute you should contact your laundry card vendor with the info I originally provided and demand that they provide you with a balance.  You should then write my daughter a check for that amount plus $5.  Requiring her to be on site when your technician is there is unworkable (she works weekends), and based on how backed up you are I fear we would be waiting a very long time.  Given that you failed to respond to our complaint in a timely manner, and that you keep asking us for the balance on a defective card even though we stated initially and repeatedly that the card is defective so we don't have that information and can't get it means you really are not paying attention to this issue.  No one believes that in 2024 you can't get access  to this information.  You are simply deflecting by quoting your company policies, which are at the root of this issue in the first place.  It is no longer about the money we are out, but more now about making sure other people know about your terrible customer service policies.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******