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Business Profile

Airlines

Air Italy S.p.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for Air Italy S.p.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Air Italy S.p.A. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Air Italy S.p.A.

      JFK International Airport Jamaica, NY 11430

    • Air Italy S.p.A.

      JFK International Airport Jamaica, NY 11430

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to *********** with 6 emails and have not heard back once from the company. I traveled with my family to Italy on July 31st 2021. My kids are 2 years old and 3 years old and I was not able to fly with the car seats. They took the carseats at the gate and gave me a ticket. When I arrived in Italy we waited 3 hours and the seats did not arrive. I waited at the airport for 3 hours and the lost and found line for an hour my 3 year old threw up all over and we had to leave. We called your company and they said they will put in a claim and email the airport. We have not heard from anyone.

    • Initial Complaint

      Date:07/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I was supposed to fly ITA airways on July 2nd at 9:30AM. The crew could not find my booking when checking me in, when they finally found it I had missed my flight. I was then forced to pay extra to get on the next flight. They refuse to speak to me and keep hanging up on me when I call corporate. I only want to get back the amount of money I had to pay at the airport to make the next flight.

      Customer Answer

      Date: 07/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      The airline did finally get back to me.


      Sincerely,

      ***********************



       


    Air Italy S.p.A. is NOT a BBB Accredited Business.

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