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Business Profile

Airlines

Caribbean Airlines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Caribbean Airlines regarding complaint ID ********.

    Sincerely,

    ******* ***

  • Initial Complaint

    Date:05/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Caribbean Airlines regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:05/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi Collect by luggages at yyz ******* and it was all broken

    Business Response

    Date: 05/08/2025

    Dear **** ********************* write to advise that we are in receipt of your correspondence regarding your claim with us and extend our sincere apologies for any inconvenience experienced.

    We would like to request the following documents please: -

    Property Irregularity Report
    Brand and size of bag 
    Receipt or cost / age of damaged baggage

    Your co-operation in forwarding this information to us as soon as possible will be appreciated.

    We thank you for your patience.

    Sincerely, 

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Caribbean Airlines regarding complaint ID ********.

    Sincerely,

    ******** *********-******
    f my purchase and details surrounding my case. I sent everything (that I had ) within minutes and was never contacted again. No matter how many requests I've made for some sort of correspondence. It was not until the 27th of March that I had to tag them on a ************** to get some sort of resolution. The response was swift in my X/******* inbox. I was contacted by email, with an automated letter "approving me" of $114.38USD to repurchase a SwissGear suitcase via a link. NO mention of the additional monies I had to spend on the second bag I had to check due to their negligence. No mention of the conversion fee I had to pay with my bank. Just a dry $114.38. I was also ghosted when I asked how long it will take to receive the funds because I have a suitcase to purchase. I really try with my Caribbean people but this is the worst customer service I've gotten from an airline.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *****



     

    accounts and that Discover credits don't go through successfully. Thora said she will email the refund officer to find out what is the issue and they will open an investigation. I received a phone call from Thora that the credit did not go throuhg and ***************** will wire transfer the money to me. I gave Thora my personal bank account information and then she informs me that it may take up to 6 weeks for me to get the refund. I would just like my Refund. I shouldn't have to wait this long to get my money back.

    Business Response

    Date: 02/07/2025

    A wire payment was issued on 01/28/2025 in settlement of the refund. Full refund of the amount paid was issued- CAD 2491.54.

     

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