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Business Profile

Computer Parts

AllHDD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website and sales reps said parts were in stock in May 2022, I placed the order, they charged my credit card immediately ($13,700), and only partially shipped out the order (5 months later) after threatening to cancel the order. I'm now getting with the credit card company and possibly legal team to fight them on the remaining parts they never shipped. They claimed that they installed 1 of the parts inside the other which is why I never received the remainder, but it's physically impossible to do that and I proved it. After I proved it, they stopped answering my emails and will not speak to me on the phone. This company should be investigated for fraud.

    Customer Answer

    Date: 01/09/2023

    At this time, I have been contacted directly by AllHDD regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     They have contacted me and said they would ship the parts out, but have a 3 week lead time. I will wait until the end of the month until moving further with this complaint

    Thanks,

    *****

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company ordered 30 switches for me from allhdd.com on 08/18/2022 order #******. First, I was told the switches were new and "factory sealed". However once I received the switches they were not new. They were ***** Excess and we were charged the full "new" price. Second, one of the switches did not work once I plugged it in. I contacted allhdd.com to request a replacement switch only for them to tell me the warranty is 30 days although the website clearly states 90 days. I emailed allhd.com and provided a screenshot showing the 90 day warranty and was provided a return authorization on 10/19/2022. The switch was shipped back to allhdd.com on 10/26/2022 and delivered on 10/28/2022. I've sent numerous emails to [email protected]; [email protected]; [email protected]; and [email protected] with no response.

    Customer Answer

    Date: 01/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by AllHDD regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered networking equipment from them which was advertised to be NEW - FROM FACTORY. The item arrived on 7/1/22 and it was not new. The factory seal on the box was broken and the item showed wear and fingerprints on the front face.I reported the issue on that same day (7/1) and it took them until 7/5 to authorize the return. The item was shipped back via ***** and they received it on 7/15.Since then I have asked them multiple times for the refund and they have not responded. I called them today and was told they are still looking into it.They have been totally unresponsive. I fear that this company is a total scam. I need them to issue a refund for the purchase to my credit card.I have all the correspondence including the initial order, the support tickets submitted, and the ***** tracking which shows they received the item.

    Business Response

    Date: 08/03/2022

    Good Morning, 

     

    We have rma process which all customer must go through.  After receiving parts back we have to check and test if its the same item.  customer was issued refund on august *******.   I have attached the refund receipt for further clarification.   If you need any other information please call our office at ************

AllHDD is NOT a BBB Accredited Business.

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