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Business Profile

Delivery Service

Deans Shipping Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28, 2024, I paid $150 US to send two barrels with ****** Shipping *** with items totalling approximately $2500 US. The business committed to shipping my barrels to ******* within 14 days. I am currently in ******* and until now, I have not received my barrels. My efforts to contact them has proven futile as no updates are available re the status of my barrels. I have tried contacting the office multiple times with my calls being rejected and on rare occasions when the phone is answered, I am told by a representative that the barrels have been shipped off to ******* and the issue is in *******. When I visit the Jamaican address, I am being told that they have not received my barrels from the US address. My receipt number is **** and will be attached below. In my efforts to find alternate contact for the company, I discovered an unclaimed yelp page where there was a similar review and so it seems to be a common thread with this company.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ship a parcel with this company and it took forever to get any information about the parcel. The business owner does not answer his phone or return phone call. When you get through you get all kind of excuses then ultimately they want to charge twice the cost of the parcel. This is a very shady business man. Don't recommend doing business with him. A criminal.

Deans Shipping Inc is NOT a BBB Accredited Business.

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