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Business Profile

Diet Plans

Nutropia, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Plans.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/24/22, I purchased a "package" from Nutropia, meal service delivery company, 60 days of meals (3 meals/2 snacks/day) to be ordered at my convenience. A charge of $1500 was made to my Amex card, I never ordered and did not receive any meals. In July of 2022, 21 unauthorized $1500.00 charges totaling $31,000. 00 were fraudulently charged to my ******************************'s owner, *****************************, through phone calls/text messages/emails, assured me full refund. However, he lied about refunding the money, stating he was sending certified check, a driver delivering check, Square refunding and more. Delaying, blatantly lying and scamming. I contacted AmEx. AmEx mismanaged claim, no resolution over a year (total of $6,778.02 interest has accrued to date). Nutropia has history of engaging in similar fraudulent activities with others, including patients.I implored the Better Business Bureau to both demand **************** conduct a thorough investigation and facilitate a prompt resolution of my claims. Attachments: transaction receipts, communication records with ***************************** 1. that these charges were unauthorized 2. that I did not use this service, and 3. his admittance that the money should be refunded.4. Detailed communication with Amex substantiating that Nutropia was a bad actor, committing fraud and they did not act in a timely manner.I am making a claim both against *********************************, owner of Nutropia and **************** for the mismanagement, not abiding by the contract to cover fraudulent payments and not removing charges and interest promptly.While I have a platinum card and a longstanding Amex cardholder, who pays in full monthly for over 20 plus years. Amex has not been helpful, and, in fact, I believe they have been negligent allowing so much time that the company folded in spite of the numerous efforts and documentation we provided them and despite the fact that there are several other substantial claims against this company and owner.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/15/22, NUTROPIA charged me $1800 for 90 days of food delivery (email confirmation, and credit card charge, attached). The charge was under the name HEALTHY MEALS. I got 11 days of service (see circled dates on calendar screenshots). When 12th day delivery was due today (12/11/22):1. It didnt arrive.2. The delivery man **************) said he got a text from Nutropia saying no deliveries today.3. Nutropias tollfree ********************* ********************* #************ are now disconnected.4. ***** didnt respond to texts or email ******************************** Hes usually very responsive. See the many 1 star reviews on ****** maps about their shady charges.

    Customer Answer

    Date: 01/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Nutropia, Inc. regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 100 days of meals in mid August 2022 with some meals already banked up. Offered another 100 meals at a discounted price on November 16th, 2022. Received email from company today stating they are no longer providing services and would not be offering refunds. I have 142 days of meals. Phone disconnected. Website not working. Social media set to private.

    Customer Answer

    Date: 01/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Nutropia, Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a one time meal delivery service for $234 back on 12/29/21. The company then, without my consent or signature, began billing me $640 weekly over the course of several months on my credit card totalling over 13K. I immediately contacted the owner, ***************************** who apologized and promised to refund all the charges (I have emails detailing this). However, no refunds were ever processed despite numerous emails back and forth that it would be coming. I filed a dispute with my credit card and was eventually was credited, after the charges sat on my card for months. I asked ********************** to remove my information from his system which he claims to have done. In June, I noticed 6 more charges on my card from * *** * ******* *****, the company Nutropia bills under for $3840. I immediately contacted ********************** and he again apologized and said he would fix it and that they no longer used this billing company. However he did not and I filed another dispute with my card. I have email apologies from him and promises to right things that were never done. My credit card company did not accept my most recent dispute in the first round, claiming to have spoken to someone at Nutropia, which ********************** denies. I've since refiled the claim but a decision has not been made. ********************** has not refunded the charges despite offers to do so. To reiterate, I only every authorized 1 charge by this company and was subsequently charged over $16K in this ongoing nightmare. I have tried to be reasonable to **********************, understanding that running a small business right now is tough but unfortunately it's clear to me that the honest intentions may on be on my side. Please help me settle this matter so that I can recoupt the $3840 I am still missing.

    Customer Answer

    Date: 09/20/2022

    At this time, I have been contacted directly by Nutropia, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    I was told that the refund was being issued (it has not and is not pending according to my credit card).  The owner has promised several times in the last month to send me a check but each time has pushed back the date he will send it, citing a potential refund. Back in January, I was also told my credit card was credited for the original incorrect charges but it never was.  This is actually the second set of charges from this company, the first had to be disputed with my credit card after promises of a refund. so there is a history of false promises here.   

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

    Business Response

    Date: 10/12/2022

    This has been reslvoed and ****************** has been refunded in full via a check. Not attaching a copy of the check as it has sensitve infomation on it but you can verify this with ******************.

Nutropia, Inc. is NOT a BBB Accredited Business.

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