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Business Profile

Express Shipping Services

EZ Barrel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I shipped 2 barrels and a box with ezBARREL which was 120 each barrel and 50 for the box. It was suppose to take 2 weeks to get up ******** it took 3 but when it got there 1 barrel is missing and the other one came damaged. I called the company to let them know right away what going on. The lady on the phone was nice enough to tell me shell call the ship yard and fight out whats going on and will call me back. Its been a week and no one has called me yet. I been calling and no answer. I send a massage through whats up and got a message back saying they are calling the ship yard but no one seems to know whats going on. How do you loose and entire big blue barrel with a number sticker on it and dont know where it is?? Plus how could you ignore your customers and not keep them up y you o date with their missing items??? I need help. Someone has to find my barrel or I need to be compensated!

EZ Barrel is NOT a BBB Accredited Business.

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