We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Express Shipping Services

S.F. Express Co., Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged S.F Express to mail two pairs of shoes from the **** to ***** on December 25, 2024, and S.F Express appeared to have lied to me about the fact that my two parcels were being randomly inspected by Chinese Customs to collect customs duties and demanded customs duties far in excess of the price of the merchandise I had actually purchased and held me hostage by failing to give the goods to my consignee. My two pairs of shoes are still being held by S.F Express and they are refusing to give them to my consignee, demanding that I have to pay the amount of customs duty that they are demanding, but they are not able to provide me with the appropriate proof of payment of customs duty in *****.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,This is a complaint against SF express regarding a consignment from ******************************* - CTExcel to *********. A product valued at CA$74.99 + tax $11.24 has been purchased and they shipped it from ***** to *********. Per confirmation on website and their hotline, SF express has lost and abandoned my product. They have promised to lodge a complain and give me initial reply before 6pm Hong Kong time. However they had failed to do so. Their China customer service promised me 3 time that I will definitely get an email reply before 6pm HKT. As the same at many China companies, they breached their promise. We request a compensation of CA$86.23. Please refer to their website screenshot

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by S.F. Express Co., Ltd regarding complaint ID ********.

    I am still losing the monthly service due to their delay. 


    Sincerely,
    ** **


  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items of clothing from **-Express from their ad on ********* The items didn't fit and I want to return them but no receipt was in the package and no instructions about how to make a return. I tried calling a phone number i found online, ************, but there was no answer, just a message in Chinese, which I don't speak. I received the package via *** from ****** *********., Jamaica ** *****.

    Customer Answer

    Date: 07/06/2023

    At this time, I have been contacted directly by S.F. Express Co., Ltd regarding complaint ID ********, however my complaint has NOT been resolved 

    I got the business on the phone and they said they were only the shipper of the items, which appears to be true. So I believe this complaint can be closed out.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WISH TO RETURN A PAIR OF SHOES I ORDERED BUT IN ORDER TO RETURN THEM I NEED A RECIEPT WHICH WAS NOT ENCLOSED I WANT MY MONEY BACK

S.F. Express Co., Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.