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Business Profile

Furniture Movers

Pristine Van Lines, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to document the appalling treatment we have received from Pristine Van Lines. I retained the company to help move my recent college graduate from our home in ** to her new apartment in **. The crew that came to our home in ** on Saturday 6/7 treated us and our things with respect and we watched them carefully load the truck and secure our boxes and furniture. We had agreed that delivery would be from 2-3pm the following day on 6/8 as that was the window in which we had secured the freight elevator. The truck (a different truck than the one we watched our items be secured on the prior day) arrived at 9:45pm. When they opened the back of the truck, nothing was secured in place and it was immediately apparent that our boxes were crushed and broken. While my daughter accompanied two movers to her apartment with the first load, I remained on the loading dock with the lead driver. He pulled out the paperwork and immediately asked for payment of the remaining 50%. I stated that given the condition of the items, I preferred to discuss settlement of the amount with the company on Monday. He then pulled out a large knife and proceeded to toss it from hand to hand while informing me that payment would have to happen then. He discounted the payment by a small amount and I paid the remainder. I was not directly threatened with the knife but it was an incredibly disconcerting experience and was clearly intended to intimidate as it successfully did.During the remainder of the unloading the crew was loud in the residential hallways despite the late hour and was sometimes rude and unpleasant. They did not reassemble any furniture and had lost the screws required for reassembly of her bed in transit. We were treated with total and utter disrespect.

    Business Response

    Date: 06/11/2024

    We settled with *************** this morning. 

    This review should be removed.

    Customer Answer

    Date: 06/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

Pristine Van Lines, Inc. is BBB Accredited.

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