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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a very expensive Mac from ** to NV. I was told that it will be there by Tuesday Sept 6th. On the 6th, the tracking stated it will be delivered by 7 pm. On the 7th it said it will be delivered by 7 pm. It's now 09/08/22 and it's saying it will be delivered by 7 pm. There is a guarantee that I would have gotten my item on the 7th. My husband was at home for the last 2 days making sure he was there when they delivered. The agent on the phone LIED and started they tried to deliver it on Tuesday and Wednesday. I KNOW that's a lie because I have a dog that barks at everyone and everything that passes by my door. He never barked nor do I have that tiny piece of "attempt to deliver" paper they usually leave ON YOUR DOOR. When I called in told the UPS Store would have to request a refund. The woman I spoke to (while the UPS supervisor was on the phone) told me there's nothing she could do. That she can take my information and give it to the supervisor; that when I signed my receipt, it stated there is no guarantee. That was not the case. No one told me it wasn't guaranteed and the receipt I have does not state that. I want the promised refund of $384.70. This company is unreliable.

    Business Response

    Date: 09/15/2022

    We are sorry to hear about your ordeal. The package actually arrived on 9/6/22, on time, even though *** Ground shipments are not guaranteed as was indicated on the screen when you verified the delivery address in big letters and were also told by the associate. The package was a high value, $5000, that required a signature before releasing it,hence the reason the driver couldnt leave the package outside. *** attempted to deliver on 9/6/22 @ 8:52pm and then again on 9/7/22 @ 3:28pm and missed you.Although we have no reason to feel that the driver wasnt there to make the delivery if you feel otherwise please reach out to *** at ********** and file a complaint. We really appreciate your business but we strongly feel that the store did everything correctly from packing your high value securely to shipping it.


    Best Regards,
    *** Store Management

The UPS Store is NOT a BBB Accredited Business.

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