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Business Profile

Moving Companies

Trusted Moving LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


    My complaint against Trusted Moving is not resolved. They never offered a resolution, and have overcharged me for their service. 
     


     


     


     


    In order for the BBB to appropriately process your response, you MUST answer the question above.




    Sincerely,



    ******** ****
     







     
    one to his employee. The move took 11 HOURS to complete. At 10:30 PM that night, the head mover spoke to the owner (not in EnglishI) and showed me on his phone that the new bill that was $2,880 -- $1,375 more than the estimate!They would not leave my apartment until I transferred the difference to them. I am a single woman. This was intimidating and a bit frightening. I wouldn't wish the experience on anyone. I tried to use a credit card as part of the payment, but they again said their "credit card system" is down. Again, I live in a one-bedroom apartment alone, and the move was TWO blocks away. I'm asking for $1,300 not just because it was over the top, but because of the anxiety they caused me and the ways I feel I was mislead and possibly ripped off. (Ex: Is there a maximum amount a mover can charge over the amount quoted?

    Business Response

    Date: 12/11/2023

    Good day, first of all, the customer refused to provide us with the ********************** inventory and was difficult to reach prior the move. Second: every customer has a right to request a free in-home inspection within a reasonable time prior move day and she did not. Third, ******************* made reservation at the last minute and never expressed any concerns with any of the issues raised in the complaint. Fourth, ******************* failed and I believe purposely did not inform us about the sofa what was an oversize object and had to be carried by stairs out of her old apartment and then by stairs into her new apartment. And fifth: it's the customer's responsibility to have all clothes, books, dishes packed and ready to go so our crew will not spend any extra time.

    At the end we charge for the time we spend completing the job plus a fee for a sofa carry. There were no hidden fees, extra charges of undisclosed nature (customer was informed about sofa fee right at the moment the issue became apparent and she gave her verbal consent). Our company never demands cash and takes all major credit cards as can be seen from the initial emails to the customer. 

Trusted Moving LLC is NOT a BBB Accredited Business.

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