Complaints

This profile includes complaints for Aer Lingus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aer Lingus

  300 Jericho Quadrangle Ste 130 Jericho, NY 11753-2716

• 

  Aer Lingus

  10000 Bessie Coleman Dr Ohare Airport Chicago, IL 60666

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for preferred seats on my outbound and inbound Aer Lingus flights. The airline changed the plane and I did not receive the preferred seats I had paid for. I requested a refund over a month ago and have not received it.Outbound YYZ-DUB Mar 25th 2025 EI 0126 Inbound DUB-YYZ Mar 31st 2025 EI 0127

  Business Response

  Date: 05/08/2025

  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 
  
  We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. We appreciate your patience and the opportunity to address your concerns. 
  
  Please expect a response within 24 hours via the case submitted through our case management system. 

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight with Aer Lingus from *************** to ******, ******* on November 24th. That flight was then cancelled and I had to re-book the following day. Because of this I filed for a refund on December 17th, and Aer Lingus is claiming that they sent me a refund of 630 USD on December 18th. I never received the money so I called in January and they said to give it a full month. I then called in February and they said I had to wait 30 business days, not a calendar month. I then called in March and they said theyd forward my complaint to the accounting team. Naturally, I did not hear back so I called a week later at the start of April and it was not until then that I was told that they already sent me the money on December 18th. This was obviously not true because 1) I never received the money and 2) I was never once told the refund was issued in any of the phone calls I had with the company the prior three months. I told them that I never received any compensation and that I needed for them to provide proof of payment. They gave me a document id number of ********** and reference number of ********** and told me to check with my bank (which I had already done several times). I then went to my bank with these numbers and they found nothing, they had searched through all transactions on my account from November-April and there was no deposit of 630 USD. They then told me that since I made the purchase for these flights June 2024, its too late to file for a card dispute, and instead to reach out to the Better Business Bureau, so here I am. Let me know what I can further to do ensure I receive this refund please, thanks!

  Business Response

  Date: 05/05/2025

  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 
  
  We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. We appreciate your patience and the opportunity to address your concerns. 
  
  Please expect a response within 24 hours via the case submitted through our case management system. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Although Aer Lingus states that the refund was processed, the payment was never transferred into my bank account. I have contacted my bank several times in the past few months and they have found any transactions of 630 USD ever deposited by Aer Lingus. My bank said they will be happy to provide a document of my ************* statement, showing that no deposit of 630 USD was made on December 18th, 2024. I have reached out to my financial institution for further assistance and they have done all that they can do. I need further assistance from Aer Lingus as to where that money went, because it never went into my bank account. 

  
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 05/08/2025

  Thank you for your message. 
  
  We are genuinely sorry to learn that you are dissatisfied with our response, and we sincerely apologise for any inconvenience or disappointment this may have caused.
  
  Please note that a detailed response has been provided through our internal case management system. We kindly invite you to review that communication at your earliest convenience. 
  
  Should you have any further concerns or require additional clarification, we would be more than happy to assist.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a flight through Aer Lingus on Sept.22,2024 for a flight on 8/11/2025 from ******* to *******. Reference # was ****** / Confirmation # ******.On11/5/2024 we were notified of a time change to the flight that did not fit our travel plans. We called and they guaranteed a full refund AND we rebooked and paid for another flight that fit into our vacation plans. The flight cost was $872.47 and they only refunded $558.11. I have called many times to the ** #...12/30/2024 talked to ***** - case is # ********. She promised to correct it. Another call was on 3/11/2025 and I spoke to *** - same case # - so it is clearly on file and he promised a refund of $284.00 - due to exchange value at the time. I still don't have the refund. I ask for a supervisor and never get to anyone - this is extremely frustrating.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 
  
  We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. We appreciate your patience and the opportunity to address your concerns. 
  
  Please expect a response within 24 hours via the case submitted through our case management system. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  We still do not have the credit to our credit card. The letter they sent said the same thing they have told us for months....and still no credit appears. I will continue to watch for the credit.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 05/08/2025

  Thank you for your message. 
  
  We are genuinely sorry to learn that you are dissatisfied with our response, and we sincerely apologise for any inconvenience or disappointment this may have caused.
  
  Please note that a detailed response has been provided through our internal case management system. We kindly invite you to review that communication at your earliest convenience. 
  
  Should you have any further concerns or require additional clarification, we would be more than happy to assist.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  After months of empty promises and after extreme efforts on my part, the refund monies have finally appeared on our account. 

  I would not express satisfaction with Aer Lingus because I am not satisfied with how this was/was not handled. But I do acknowledge it has been resolved.

  
  Sincerely,
  
  **** *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight booked and had to cancel because my father passed away. At first the bank gave me back the money but then reversed it stating Aer lingus needed more information. I sent them the death certificate as asked and then was told they would refund my ******* . I have been waiting. They now say they the sent it to the bank but of course its not there as they said. I have an email I will copy and paste here in order to get my money back.ear ******,Booking Reference: ****** Case Number: ******** Flight Details:Flight Date:2025-02-06 Flight Number:***** Flight Details:Flight Date:2025-02-07 Flight Number:****** Origin:DUB - ************** (******, **)Destination:*** * ******************************** (**********, **) Passenger Name(s):Passenger Name:******** ****** Passenger Name:********* *** **** Flight Details:Flight Date:2025-02-16 Flight Number:****** Origin:*** * ******************************** (**********, **)Destination:DUB - ************** (******, **) Passenger Name(s):Passenger Name:******** ****** Passenger Name:********* *** **** Flight Details:Flight Date:2025-02-16 Flight Number:*****5 Origin:DUB - ************** (******, **)Destination:ORD - ****************************************** (*******, **) Passenger Name(s):Passenger Name:******** ****** Passenger Name:********* *** **** We would like to express our sympathies of behalf of Aer Lingus on your recent loss.The documentation you provided has been reviewed, and based on the information provided, we have processed a refund for your booking ****** in the amount of $1,311.35. Please allow time for your financial provider to credit your account.Kind regards,Customer Care Team ******************** Youll find a complete list of contact options available at: ************************************************************************************************************************************** Limited is registered in *******, Company Number *****Registered Office at ********************************VAT number ** ********

  Business Response

  Date: 04/15/2025

  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

  We sincerely regret any inconvenience you may have experienced. After a thorough review of your case, we can confirm that the matter has been resolved in accordance with Aer Lingus policies, and the outcome aligns with the resolution you requested.
  

  We value your feedback and remain committed to continually improving the customer experience. If you have any further questions, please dont hesitate to reach out.
  

  Thank you again for your patience and for giving us the opportunity to resolve this matter.

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because ******** said it was not returned. Ask them for the "credit receipt" for the money returned to my account. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 04/23/2025

  Thank you for contacting us via the Better Business Bureau (BBB). We appreciate the chance to respond to your concerns.
  
  Were truly sorry for any inconvenience you may have encountered. Following a careful review of your case, we can confirm that it has been resolved in line with Aer Lingus policies and in accordance with the resolution you requested.
  
  Your feedback is important to us, and we remain dedicated to enhancing the customer experience. Should you have any further questions, please feel free to get in touch. If you would like a call back to discuss further, please provide a suitable time.
  
  Thank you once again for your patience and for allowing us the opportunity to address this matter.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aer Lingus overbooked our original flight on 10/31/24, separating us from our family, keeping us away from our kids and leaving us stranded in the ************, with no airline assistance for 9 hours. This was a completely chaotic, unorganized, miscommunicated, and stressful experience for the financial benefit of Aer Lingus. We were a family traveling together, and we got broken up through unnecessary chaos. We were eventually driven to a nearby hotel for the night and rebooked 'standby' (another oversold flight) on a flight the following day. We did get the last 2 seats on the plane.I called Aer Lingus to file a complaint on 10/31/24 and went through the proper procedure, which resulted in Aer Lingus Case Number: ********.That was FIVE MONTHS AGO. Since that time, I have called Aer Lingus on the following dates: 11/19/24, 11/25/24, 1/31/25, 2/17/25, 2/18/25, 2/25/25, 3/3/25, 3/7/25, 4/7/25.Every single time I call, I am told that someone will respond and that my case number has been elevated to management. As of today, I have received nothing other than generic emails, informing me that they are working on my case.This was such a massive disruption to our trip and beyond that, it has become a massive disruption in my life to try and get a response from these people. It is amazing that they are still in business.

  Business Response

  Date: 04/15/2025

  Dear *********, 
  
  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 
  
  We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. 
  We appreciate your patience and the opportunity to address your concerns. 
  Please expect a response within 24 hours via the case submitted through our case management system. 
  
  Best regards, 
  Customer Care Team, 
  ********************? 

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  See attached email sent to Aer Lingus

   According to the *******************************:

  If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the minimum compensation doubles (400% of your one-way fare, or $2,150, whichever amount is lower).

  
  ********* ****
  
  
  
  
   
  

  Business Response

  Date: 04/23/2025

  Thank you for contacting us via the Better Business Bureau (BBB). We appreciate the chance to respond to your concerns.
  
  Were truly sorry for any inconvenience you may have encountered. Following a careful review of your case, we can confirm that it has been resolved in line with Aer Lingus policies and in accordance with the resolution you requested.
  
  Your feedback is important to us, and we remain dedicated to enhancing the customer experience. Should you have any further questions, please feel free to get in touch. If you would like a call back to discuss further, please provide a suitable time.
  
  Thank you once again for your patience and for allowing us the opportunity to address this matter.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight for my wife and I on Aer Lingus to fly from ****** to *************** on Mar 25th. When I booked the flight I chose Aerspace, which is their refundable business class fare. A fire occured at ******** so I cancelled this flight and requested a refund (we ended up flying back to NY out of ******). Over a week later I received an email that my request for a refund was denied. There is literally no way to contact anybody at this airline. There is no way to dispute them and provide my receipt showing that I purchased Aerspace fares (which are refundable). No chat works as per their website. Nobody answers the phone even if I call to try to book a new flight.

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

   

  Aer Lingus issued a partial refund of $600.  As per my previous message and the invoice, I paid over $1000 for Aer Space (a fully refundable fare) so I expect a full refund to be issued.  

   

   
  ****** ******  
  
  
  
   
  

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  Aer Lingus has issued a number of refunds totaling the amount indicated on the invoice/receipt filed with the complaint.  While I find their customer service abhorrent, the issue has been resolved and this case can be closed.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns.

  We sincerely regret any inconvenience you may have experienced. After a thorough review of your case, we can confirm that the matter has been resolved in accordance with Aer Lingus policies, and the outcome aligns with the resolution you requested.
  

  We value your feedback and remain committed to continually improving the customer experience. If you have any further questions, please don’t hesitate to reach out.
  

  Thank you again for your patience and for giving us the opportunity to resolve this matter. 

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew from ****** to ********* with layovers in ****** and ************ on January 7th. My flight from ****** to *** was operated by Aer Lingus, and I was supposed to collect and recheck my luggage upon arrival in the **** However, my luggage did not arrive with me in ********. I filed a delayed baggage report with Aer Lingus under case number ********** (later changed to case number **********) on January 7th. I arrived in ********* on January 8th and was later told that my luggage had been located and would arrive via ***** on January 15th. However, it never arrived, and I stopped receiving updates. Since then, I have been calling both ***** and Aer Lingus almost daily for updates. After 21 days with no delivery, I filed a claim for lost baggage reimbursement under the Montreal Protocol, as ***** informed me that they had lost my luggage. In early February, I received a call stating that my suitcase had been mistakenly sent to ****** and would be delivered soon. Despite this, I have still not received my luggage. I submitted my receipts for reimbursement of expenses related to delayed baggage, such as clothes and toiletries, but Aer Lingus did not respond. When I followed up, customer service gave me a different contact number for reimbursement inquiries. On February 24th, I received a response saying that my receipts were dated after I had received my bag and did not meet their reimbursement criteria. ""Unfortunately, the receipts you provided are dated after you received the bag, which does not meet our reimbursement criteria." However, I never received my bag , nor have I been reimbursed for either the delayed or lost luggage. This entire process has been frustrating, and I do not know what else to do. Could you please escalate this case further with Aer Lingus and ***************** to help resolve this issue and ensure I receive the reimbursement I am entitled to? Any advice would be greatly appreciated.

  Business Response

  Date: 03/25/2025

  Dear ******** 

  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 
  
  We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. 

  
  We appreciate your patience and the opportunity to address your concerns. 
  Please expect a response within 24 hours via the case submitted through our case management system. 
  
  Best regards, 
  Customer Care Team, 
  ********************? 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on 2/11/25 from ORD>*********, I spoke to a representative to book the flight. The representative assured me that my voucher from a previous flight that had been cancelled by aer lingus had been applied. In reviewing my credit card on 2/23 it was noticed that they did not apply my voucher, overcharging me $2444.81. I called and spoke to another representative (2/23) who told me my refund would be seen in 7-10 days. As of 3/19 the charge is still on my card. I called yet again. On this call I was told that a refund at this point isnt an option, that I must complete my travel. I dont travel until 5/2/2025 meaning they expect me to pay interest on a charge they incorrectly made for a total of just shy of three months. The charge shouldve never happened, they admitted complete fault yet are requiring me to complete travel before receiving my refund. To make matters worse, they said I have to make the call to request the payment following travel. Which means I will have to sit on hold for ***** mins and start all over to correct their problem.

  Business Response

  Date: 03/20/2025

  
  
  
  Dear ******, 
  
  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 
  

  Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. 
  We appreciate your patience and the opportunity to address your concerns. 
  Please expect a response within 24 hours via the case submitted through our case management system. 
  
  Best regards, 
  Customer Care Team, 
  ********************? 

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight ****** *hrough Aer Lingus on Feb 6th 2025 for a short trip to ****** ******* from ******* ***Flight Details:****** - Fri 07 Feb 2025 ****** - Fri 07 Feb 2025 ****** - Wed 12 Feb 2025 ****** - Wed 12 Feb 2025 I got a new booking reference on Feb 11th for a different return flight the next day. That return flight was 12:20pm instead of 4:40pm - there is no way I could have made it to the airport on-time for this flight. Aer Lingus did not text / call / email about this change, instead they just changed the flight for an unknown reason.I attempted to contact Aer Lingus through Phone / Email / Live Chat / WhatApp - I also had family in the *** attempt to do this also. I needed to cancel this new flight they put me on so I could attempt to get a refund. I have all phone records available - I spent about 6 hours total on hold, I could never get ahold of anyone at aer lingus.The next day I cancelled all my plans to drive out to the airport - in attempt to get ahold of anyone at aer lingus. Arrived at the airport and aerlingus ticket desk were extremely unhelpful. I wanted to cancel this replacement flight they put me on, before it departed. They could not tell me what happened the original flight, and they could not cancel the replacement flight. They did tell be that Aer Lingus contacted me about the replacement flight options, but that is a lie - I do have full access to my phone records to verify all of this ************** this time of writing I have since booked a return flight with Delta to get back home. I have never been able to get ahold of aerlingus on the phone. Their online refund form is down for 'Essential Maintenance"I need a refund for the cancelled flight. I am just assuming the flight was cancelled, I was never able to determine that. All of Aer Lingus forms say I must cancel before the flight leaves - but I was unable to cancel even after going to the airport to see Aer Lingus staff in-person.

  Business Response

  Date: 03/12/2025

  Dear ******, 
  
  Thank you for reaching out through the Better Business Bureau (BBB). We appreciate the opportunity to address your concerns. 

  We have responded to your complaint through our case management system
  
  We sincerely regret any inconvenience you may have experienced. Our team has carefully reviewed your complaint and is committed to finding a resolution that aligns with our policies and ensures your satisfaction. 
  
  Please note that we take all feedback seriously and continuously strive to improve our customer experience. 

  
  We appreciate your patience and the opportunity to address your concerns. 
  
  
  Best regards, 
  Customer Care Team, 
  ********************? 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They canceled my flight london to LAX 2 months ago and won't respond to my compensation claim, every time I call they tell me they have no update. I am due money due to EC 261 and my expenses from the canceled flight but they won't respond and provide me the compensation I am legally entitled to for them canceling my flight

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Aer Lingus regarding complaint ID ********.
  
  Sincerely,
  
  ******* **********