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Business Profile

Bank

Esquire Financial Holdings, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** was my bank I received a check from a class action settlement the issuer was esquire bank. I have already taken additional steps with ******** They ARE THE WORST.. ******** had cashed a check I deposited Nov 27, Nov 28 I get notification my account is in process of closing. Any funds will be mailed in a check. Never got the funds in the amount of *****. To fast forward I was guided to speak to the issuer or bank that the check was from which I's esquire bank. I have been told my situation could take.up to 90 days for ******** to respond. I have continuously called both party's to see why my funds have not been sent back to esquire bank. And. No one absolutely no one can give me any information as to where the money is at and why is it taken so long to process. Both party's I feel the trust has been,completely broken and up until now no phone call no update absolutely nothing has been made priority as to my situation.

    Business Response

    Date: 03/05/2025

    This issue has been resolved.  As noted in the original complaint, Esquire Bank had previously contacted ******** on behalf of Esquires client to collect the funds and was told that it could take up to 90 days.  Esquire checked the status on several occasions,and the funds were received on 3/3/25. Esquires client was notified, and Esquires client is re-issuing a check to the payee.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The above referenced financial institutions are illegally withholding approximately $20,000 of our client law firm legal fee payment money because they "need to do an office inspection" even though we have been processing credit card (and receiving) payments for more than a month now. They have just decided to steal, divert, convert, withhold and steal our money (and this week is payroll) just because they think that they can. We have been desperately calling/emailing them to conduct this idiotic "office site inspection" at our law office address but they do not return our phone calls, emails, or other correspondence. Please investigate, assist and advise.

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by Esquire Financial Holdings, Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that I have a collection from ESQUIRE BANK on my credit report. It says it was opened on 04/01/2020 for ************************************* ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

Esquire Financial Holdings, Inc. is NOT a BBB Accredited Business.

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