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Business Profile

Hot Tubs and Spas

Wave Tubs USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hot tub with wave *** and it was awful and damaged.they they have no phone number. Very concerned about getting our money back and have seen other complaints against them *********************

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this in June 2022. They make it as hard as possible to return or get new working items. The first heater didn't work. Gave an Error from the start and never heated the spa. Now this is the kicker. They make you send pictures of the item, all the while it takes 3-5 days to get a response. Won't send a label to pick up the broken heater until they approve your pictures. Then they won't send a new heater until their warehouse receives the broken item that they have pictures of that shows its broken! Once they receive it, THEN they'll send you a new heater. Took about 5 weeks to get a new heater with the back and forth and long response times. Guess what happened when I got the new one? It was NASTY. Clearly used, dirty, wasn't even wiped off, it's obvs refurbished, and when I plugged it in, you know of course it electrocutes me. It's a small electrical current going through the water. Guess what they said to me? They want pictures of my outlet.... REALLY? You really think that your broken horribly made heaters is not the problem and it's my outlet? I've had this thing for about 2+ months and have never used it. This company makes it as DIFFICULT as possible to make sure you just give up and accept their bad products and wont give you what you paid for, a new spa. They'll claim it's their busy season, ect ect ect. It's just excuses for bad customer service. Don't let them fool you.

    Customer Answer

    Date: 09/26/2022

    Better Business Bureau: No Wave Spas has NOT BEEN IN CONTACT WITH ME AT ALL I'M SORRY TO SAY.

    At this time, I have not been contacted by Wave Tubs USA regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a hot tub from wave spas last July. In may it stopped working and I was within my 1 year warranty. They still have not replaced my unit after multiple emails back n forth for last 3 months now. Now they say Im out of warranty when I started the process well within my warranty. I shouldnt have to be out $450

Wave Tubs USA is NOT a BBB Accredited Business.

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