We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurant Equipment

Admiral Craft Equipment Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Last year I spent almost $2,500 on salad tables at a place called admiral craft equipment and then this year the door broke. On June 29, I called the customer service to ask what parts they needed to repair, and then they sent me two parts and the freight was *****, but these two parts were not what I needed, and the parts I needed had been sold out for a long time. A few days later, they sent me another identical part by themselves, and on July 15th, my credit card automatically deducted the cost of the shipping and parts, which was *****. Then I called them and told them that I would return all the three parts to them, and they said they would refund the money after receiving them. On July 17, the **** tracking show package already delivered.but the refund was not received in the following days. I have been trying to contact the person in charge of refund in their company, but no one has replied to me. On July 26, I received a refund of ***** from this merchant. They charged me ****** twice in total, why did they only refund *****? Besides, I couldn't contact the merchant to communicate about the refund from beginning to end. I have only used this salad table for more than a year, but the door is broken. The quality is very poor and there is no after-sale service. I hope you can help me,Thank you

    The reason is that I returned the things to the merchant, but the merchant refused to accept the parcel, so the parcel is still in the post office. Today, I called the post office to send it again. The post office staff told me that it would not send it again because the merchant refused to accept it, and the merchant also said that it would not take it, so obviously they are not willing to refund. Three parts cost ******, and they had to pay $7.85 postage to return it, and then they refused to accept a refund.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019, we purchased the Patriot Full-Size Single **************** Convection Oven, #**********.We recently began to have temperature control problems with the oven. A service technician from CPS in ********, ****, inspected the unit and determined the problem was due to a heat stress crack in the back cavity wall. The technician spoke to ***** at Patriot (parent company Admiral Craft) who informed him that the oven is not repairable and will need to be replaced. The unit is no longer under warranty. We paid $2,300 for the oven just three years ago. I contacted the company to request a replacement since the unit was obviously defective - an oven should not suffer a heat stress crack. They said since it is no longer under warranty that there was nothing they could do. They suggested we have it welded. We had a local welder look at it, and he said he could not guarantee a weld would hold and would not recommend spending the money to weld it. ******************* is a non-profit senior housing facility serving three meals a day to 45 seniors. The oven is vital to our operation and it is not in our budget to pay for a replacement. We are struggling as it is due to inflationary costs on food and other supplies.

    Customer Answer

    Date: 01/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Admiral Craft Equipment regarding complaint ID ********.

    Sincerely,

    ***********************

Admiral Craft Equipment Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.