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Business Profile

Social Media Marketing

PalTalk

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PalTalk's headquarters and its corporate-owned locations. To view all corporate locations, see

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PalTalk has 2 locations, listed below.

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    • PalTalk

      30 Jericho Executive Plz Ste 400E Jericho, NY 11753-1081

    • PalTalk

      PO Box 326 Jericho, NY 11753-0326

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **Subject: Complaint against Paltalk, **** for Legal Violations**Dear *********** am writing to file a complaint regarding legal violations by Paltalk, **** Below are the main points of my complaint:........please give me your email so it's easier to send mail, because there is a character limit here

      Business Response

      Date: 01/20/2025

      To Whom It May Concern: 

      Thank you for letting us know that our customer filed a complaint. In order to locate customer's account and handle the complaint properly, we will need more information such as Paltalk Nickname, date of payment, the last 4 digits of the card that was used and the reason of refund. We were not able to locate any payments or Paltalk accounts associated with the email: ****************************** and the first and last name **** ***** ****** ****. Once customer provides us with all that information correctly, we will be more than happy to assist. Customer can also contact us at ******************************************************** or Live Chat Customer Support 24/7 on **************************** and click on Contact Us on the bottom of the page.



      Thank you,

      ****** 

       

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Thank you for your help. I just want to help other customers so they will no longer be oppressed and forced to pay an inappropriate amount of money by a company driven by excessive greed. Because of that greed, they are willing to trade everything, cheat, and find many ways to legally take money from customers.


      Sincerely,

      **** ***** ****** ****




       

      Business Response

      Date: 01/29/2025

      You don't have to be a paid subscriber to use Paltalk. Basic 5 characters nickname is free and does not require a subscription. People can choose to have more features with paid subscriptions. Short nicknames (less than 5 characters) and special characters are exclusive and require a special subscription. Like many other companies we offer free and paid services. It's up to the user which one to choose. Offered subscriptions are monthly or annual. Attached receipt is from 2021 and subscription appears to be expired. I am very sorry that **** ***** ****** **** is upset regarding the expired subscription and feels that they are being forced to pay. Ton of US communication providers have free and paid subscriptions. Same as Paltalk, the free subscription comes with advertisements and limited features. Both short Nicknames VN and B require a paid subscription for the short names. There are cheaper options for 5 character nicknames or free for basic nicknames. For assistance, please contact us 24/7 via Live Chat or email us at ********************************************************.


      Regards,


      ******

      Customer Answer

      Date: 02/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. "They have agreed to renew those two nicknames. Thank you for your efforts in helping consumers. Once again, thank you, and I wish the BBB development team good health and a strong voice to help consumers."



      Sincerely,

      **** ***** ****** ****



       

    • Initial Complaint

      Date:09/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I had built up **** credits on paltalk I have paid for a colored name, for a very long time, gifted gifted chatters with yearly subscriptions that cost 69 dollars per person, gave virtual gifts as well, and they stole all my **** credits 3 months ago, I contacted them, they said it was a mistake and it is not, I was told to file with you guys, by another chatter, and hers were returned, they had stolen hers too, This is out right stealing

      Business Response

      Date: 09/30/2022

      Hello,

       

      Thank you for reaching us out. We have not received previously any complaints from the user regarding *************************************************************************** 2021: sub_id: ********: 2X Special: **** Credits for $49.99  start: 2021-11-29.  Payer used purchased credits by sending virtual gifts to other users and earning achievement levels and rewards. Please see attached  communication history and virtual gifts history.


      Best regards,


      Customer Support Team
      **************************

    PalTalk is NOT a BBB Accredited Business.

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