We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Tommy's Appliance Service & Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a call with Tommy’s appliance for Sept 5th because our dishwasher was not drying, he tinkered with it for a bit and it sort of seemed like it might have done something and he said they have a 90 day guarantee, so I gave several weeks to see if it was working and it really wasn’t drying. Whatever heat I was getting was just from the hot water, there was absolutely no heat for the drying. So I schedule him to come back in Nov 5th. He runs a diagnostic test and tests the usual things and says he’s not entirely sure what’s causing the problem but he’ll do some research and get back to me. Ok no problem. Couple of weeks go by and I don’t hear anything from him. I call the office and they said he’s really busy but he’ll call be back. But he NEVER called me back. Not after a half-dozen phone calls to the office over another 2 weeks. I always get the promise that he would call me later that day, and she’s sending him a message now etc. but never any return calls. Not one. At this point we’re 3 months from the original call, and 1 month post follow-up call. I finally resort to scheduling online just so he would come and look at it and after 30 minutes past the appointment time, I call the office only to be met with the same woman who has been completely dismissive and been giving me the runaround for the last month. I get the same story, “he’s very busy, on his way etc. etc.” and I finally lose my patience. I’m done. I don’t think he had any intention of showing up. So I ask for a refund of the original appointment and after some snide comments she tells me that she will refund my card but I can’t trust anything this woman says. So I’m filing here to make sure she actually follows through. Absolutely TERRIBLE customer service and a very unprofessional way of handling this. If he didn’t know how to fix it or didn’t want to do the job, then he should have just told me straight up and I would have accepted that. But instead, they just waisted everybody’s time.

    Business Response

    Date: 12/21/2023

    We have refunded the customer.

Tommy's Appliance Service & Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.