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Business Profile

Hair Styling

So Jealous Hair Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Styling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These hair extensions were about $600and were not blended well at all as advertised they would be. I then had horrible pain because of the improper technique used. The owner has been no help and I’d like a refund.

    Business Response

    Date: 01/23/2023

     ****** called the salon on 12/16/22, i (Lauren) was out due to a snowstorm that hit the area and was unable to get off my hill to come in, Chrissy the owner talked to her on the phone. She stated that she wanted to speak to a manager or owner to talk to her about her experience on 12/3/2022. ****** stated on the phone her main concern was her extensions not being blended with her hair, but had also stated she agreed that she did not want Rachel (her stylist) that day to cut her extensions. Chrissy had let her know that's why they are not blended the way she wanted them because they needed to be cut and offered to have her come in to have them blended-cut but ****** then stated she had a friend take her extensions out already. ****** stated to Chrissy that she would keep her hair and get them re-installed at another date now that she knows what needs to be done. The conversation ended on a good note and no contact has been made since 12/16/22 about any other complaints, issues or concerns or to make another appt as she stated.  - I also want to let you know, ****** now gets her hair done by a stylist I had to let go last month from our salon and believe this is where this is stemming from, unfortunately. . Thank you for taking the time to read this email about this situation. First one is a screenshot of our booking system- She came and got them done on 12/3/22. (image _20230119_0001) Second one is a ******** message on our business suite app- of her contacting us 13 days after getting them installed. This will show you she messaged us on 12/15/22- the dates were not shown in the other screenshots of us trying to reach out to her. but this shows proof so i needed to send it (dates of contact) Third screenshot - is us trying to respond to her as we were unable too- we tried 2 times.- as you can see it would not let us. One more thing- She never asked for a refund on the phone with the owner- as she had stated she wanted for this complaint she put in with the B.B.B. After hearing about ****** going to another stylist I had let go last month, we definitely know this is why the complaint was made.  Especially when this was handled on 12/16/22 from the install appointment that happened 12 days before contacting us.  This situation has been dealt with well over a month ago. 

    Customer Answer

    Date: 01/25/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    Having the extensions blended was never offered. I was also told there was “nothing we can do” because I did not come in to have them looked at. This also has nothing to do with the stylist that was let go. That is an assumption and not factual. The fact is that I had a subpar service and paid too much for it and was then told “there was nothing they could do”. I could tell very early in the conversation that the owner was not going to help at all. So although the conversation ended on a good note (because I’m not a rude person), the issue is not resolved  
    Regards, 

    ****** ***** 

So Jealous Hair Design is NOT a BBB Accredited Business.

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