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Business Profile

Historical Structure Preservation

M&K Construction and Restoration LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2024 I received an estimatenfrom this business to have work done on my home. I had asked to have the work done before the winter. After receiving the estimate i received notice that a deposit of $2000.00 was necessary to book the job and I immediately paid the $2000.00. In the end of December 2024 I had still heard nothing regarding the work to be completed on my house. I emailed the owner with no response so I called him. I asked if the work would be done during the winter and he said that was possible and he had a few jobs to finish up but my work was booked. Winter came and went and I heard nothing. Three weeks ago I sent him a message requesting my $2000.00 be refunded. He said he would put a check in the mail. I have not received my refund. I sent him another email to ask the status of the refund check and received no reply from him. I would like the refund promptly as no work has been done and no timelines have been met and I just keep getting the run around from the owner.

    Business Response

    Date: 06/01/2025

    The refund has been issued. There was no "run-around" intended. Unfortunately work was delayed by weather and previously scheduled work that caused delays. 

    Customer Answer

    Date: 06/01/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******** ****

M&K Construction and Restoration LLC is BBB Accredited.

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