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Business Profile

Hotels

Microtel Inn & Suites by Wyndham Johnstown

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromDoris B

    Date: 09/01/2022

    1 star
    I recently stayed at the Microtel Inn in Johnstown, NY. I had made the reservation via phone call to the motel. Because I was arriving early, I requested an early check-in as well as a late check-out. I paid extra in advance to do both. Upon arriving at the motel, I was not given a room and was told I needed to wait until normal check-in time. The individual at the front desk refused to even look at my reservation and I was treated very disrespectfully and rudely.
    I have contacted them and requested the extra money back, but they are refusing and keep saying I reserved through a 3rd party. This is NOT accurate as I called the motel directly and made the reservation with someone there.
    I need my money back as they do not honor their reservations.

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