Energy Service Company
Smart One Energy, LLCInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning customer service, marketing and billing practices of Smart One Energy, LCC. Consumers are telling BBB that the business is calling them saying they could receive a discount and also calming that they are their current energy provider. Many consumers allege that they do not disclose that they are not affiliated with their current provider on their call and are assured that there would not be any changes to their account. Many consumer also say they had to provide the business their account number of their current provider and are eventually signed into contract with the business without their consent. Consumers also report difficulty in cancelling the service from the company. Several consumers have also reported that they keep receiving phone calls from the business despite asking them not to call.
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