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Business Profile

Cemetery

Diocesan Cemeteries of Buffalo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diocesan Cemeteries of Buffalo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diocesan Cemeteries of Buffalo has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 1st, paid $160.00 for mom and dads flowers went today March 5th and still no flowers. Went to the office and was told it would take up to 2 weeks to place said flowers. Talked to Thomas C****** at ###-###-#### and said the same thing. So this is 14 days without said flowers for mom and dad that I paid for. This isn't the first time this has happened. Bad business practice. Would like you to look into this for me.

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This cemetery is not conducting business in a legal manner in the state of New York. They collect money for your lot purchase and for your headstones but then when your loved ones pass away, they do not receive their head stone for months and months and months and they overcharge you even after you’ve made all of your payments, they claim that you still owe money, even when you have records, reflecting that you’ve already paid and satisfied those charges. I do not recommend this place to anyone who wishes to bury their loved ones in a peaceful manner, because your family is going to suffer greatly due to the way that they conduct business there. My father passed away March 5. He was buried there, March 10 and his head stone is still not there even though everything has been paid. My aunt just passed away in August and she already has her stone in place and everything I feel that we were discriminated against.

    Diocesan Cemeteries of Buffalo is NOT a BBB Accredited Business.

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