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Business Profile

Pet Supplies

Found My Animal LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

This profile includes complaints for Found My Animal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Found My Animal LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received the items and I placed my order March 8, 2025. I was told to just wait for a variety of reasons by email. I would like a refund as my puppy has grown too big for the one item and I have waited too long now. Almost 3 months ago.

      Customer Answer

      Date: 06/20/2025

      At this time, I have been contacted directly by Found My Animal LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      I contacted them and they admitted that my items had been returned to them after 3 months and now want more money to ship my order again.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ****** Purchased 3/15/2025 Received 3/25/2025 Sizing on collars was incorrect (by approximately 3")Emailed to request exchange on 3/27/2025 and received no response Sent message through website on 4/4/2025 and they responded through email advising they'd be happy to help with an exchange. Returned email on 4/4/2025 confirming the email, which was requested by them. No response.Received a request for a review of the collars I was trying to exchange on 4/8/2025. I replied to that email stating my frustrations with the lack of communication for the exchange needed. Received a response on 4/8/2025 asking for the same information previously given, which I provided. 4/9/2025 I received another email requiring me to send a picture of the collars, which I've never heard of, but complied as I want to make this exchange. Emails sent again the morning of 4/10. No response received. 4/11/2025 I sent a message through their website requesting a response. Received an email asking me to confirm, again, what I was asking for. This is what I'm asking for:I have tried returning the Raddish Ombre Collar as it does not match the size stated. I am requesting a Raddish Ombre Collar in a true XL for a 100 lb dog. I have tried returning the Navy Collar. I am requesting the Indigo Ombre Collar that fits a 19" neck. The sizing is so off by this company that I'm unsure what size this would be. I will not pay a cost for return, which is calculated USD 8.5 plus 15% restocking fee 4/10/2025, as this is their mistake and I've made numerous attempts to correct this.

      Customer Answer

      Date: 05/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by Found My Animal LLC regarding complaint ID ********.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from Found My Animal on 2/20/25. The product was supposed to be delivered by 2/26/25. It is now 4/4/25 and the product has not been delivered and the company has not provided any update. I would like a refund immediately.

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by Found My Animal LLC regarding complaint ID ********. I have emailed them several times on this issue and have not received a response. I am trying to get my money backk.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my first order from their site on 12/***** order arrived on 1/13 and it was missing the sweater for my dog. The line item had an x next to it, but that was it. No one reached out to advise it was out of stock or provide a refund or replacement options. I immediately reached out.I have now contacted them on ******** messages, on their live site chat, and multiple, multiple emails. I have sent photos of the invoice , I have described in detail how the other items were packed. No one there is helping me. I have reached out about a dozen times now.

      Customer Answer

      Date: 02/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came across this business in recent months and was really interested in the items. I placed an order on 05/17/2024. Since then, *** only received part of the order. *** attempted to reach out countless times to the business in regards to the missing items. I was told on 06/20/2024 that their customer service representative was sick and they were going to respond in a moment. I tried giving it even more time, to which they still have not followed up or answered, even when I messaged multiple times after that. I currently am out of the money I paid for three items that still have not been sent or refunded.

      Customer Answer

      Date: 08/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by Found My Animal LLC regarding complaint ID ********. I have filed a dispute with ****** in regards to the missing items charged and also have not heard from the business in regards to that dispute. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on May 29, 2024, 20 days later. The status of my order still read order placed on shop app and I had not received an email with any shipping information. I sent emails through Shop three times with no response. I found the email for the company online and emailed them about my missing order. The response I got claimed that their sewer was sick and it would take longer than expected. I emailed back no problem. Over the next 15 days I sent several more emails both via their websites and the customer service email I had. I received no response to any of these emails or update on my order. I really wanted to like this company, I was given one of their leashes and love it. I dont understand why its so hard when what I ordered was dog pajamas. I have not received an email back from them Or my order. This is absolutely terrible. **************** and people should not shop here.

      Customer Answer

      Date: 07/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 10/13/23. Received order 10/23/23. 12/18/23 received third email and invoice stating **** was outstanding. I placed an inquiry thru their website and response I got was that their records show paypal declined payment. My accounts show a paypal transaction on 10/13/23 and my bank statement shows a debit of $106.25 paid to found my animal on 10/16/23. When I attempted to reply to the email I received from them, it bounced back as mailer daemon. I also got an email stating I now have an account to oracle netsuite and to log in and remit payment.

    Found My Animal LLC is NOT a BBB Accredited Business.

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