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Business Profile

Swimming Pools

SwimKing Pools & Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/9/24 I purchased a hot tub from SwimKing. It was delivered on 6/25. It leaked immediately. I service representative came on 6/26 and stated that the tub was missing a drain plug and added on. On 8/31, we noticed that the tub was leaking again. We phoned that day and were told that no one was available due to the long weekend (reasonable), and that we would get a call on 9/3. We did not get a return call, so I phoned and spoke with ****. I was told that the person who schedules maintenance was on vacation and would come back on 9/4. I phoned on 9/4, and was told that he spoke to the guy and did not get an answer. I asked how long it generally takes to get a service appointment, and was told a long time. So, five days after the initial call, and three calls later, I do not have commitment on someone can come and repair a hot tub that was purchased less than three months ago and is leaking for a second time, will be repaired.

    Customer Answer

    Date: 09/30/2024

    At this time, I have been contacted directly by SwimKing Pools & Spas regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    My empty hot tub is still just sitting there.  I will consider this closed when the hot tub has been replaced and I am not charged a second time for delivery and removal of a defective product. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** *****

    Customer Answer

    Date: 10/31/2024

    At this time, I have been contacted directly by SwimKing Pools & Spas regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    A new hot tub was delivered to me today.  Thank you for your assistance. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** *****

SwimKing Pools & Spas is NOT a BBB Accredited Business.

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