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Business Profile

Perfume

Scentsations Time/Scentuous

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of perfume from this store. I had this perfume many times before and I even smelled the tester, and it smelled like the actual one but that bottle was "broken" and it couldn't be sold so she used it as a tester. The bottle sold was a knock off, smelled awful and totally different. I went to get a refund for it she said no and she tried to take it from me instead of refunding it, I said I want to make a complaint and I am keeping this especially since I paid for it. I had to threaten to call the police for her to give it back to me. After looking up reviews I see people have dealt with the same issues. Also after comparing bottles to the real one it is indeed fake.

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by Scentsations Time/Scentuous regarding complaint ID ********.

    Sincerely,

    ****** ****

Scentsations Time/Scentuous is NOT a BBB Accredited Business.

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