Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the venue "Windows on The Lake" on 01/26/2023 for a wedding in August 26, 2023. I put down a deposit of *****, then my first payment of $3,150 (which was paid by bank Check) was sent via postal mail on February 21, 2023. Unfortunately i had to cancel my wedding on 04/25/2023. I was told to do so via email. I sent the email to ****** the sales assistant that had emailed me in the past. i followed up with a phone call to the venue and left a message and they said **** or ******** would assist me with the cancellation. I then recieved an email from ******** on 05/04/2023 regarding my second payment being due. I then informed her that i had sent an email and left a message to cancel the wedding . I was then told I would receive a call regarding the refund . No one has returned my calls. Ive called almost every day and today **** told me that no one was going to call me back because the owner isn't going to refund me and doesnt think he needs to speak with me. I would like a refund of my $3,150.

  Business Response

  Date: 06/25/2023

  We at Windows on the Lake would like to explain the expenses incurred by booking your event. As you know, we reserved the rooms and times on your date especially for you.
  Not only did we incur expenses in booking the event for you, we also, refused all other requests, and kept the room available for you. 

  As per the terms on your contract you are responsible for all monies due up until the date of cancellation.
  As per these terms you are responsible for 50% of your contracted amount to Windows on the Lake. but we only charged 25% so no additional monies were due.

  Date of cancellation by email - Sat, May 6, 2023 at 10:26 AM
  Date of Event      sat Aug 26, 2023

  the cancellation *** only 3 months 20 days away, please read the terms of the contract which is enclosed

  Please contact me with any questions 
  Thank You
  ******************************

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The date of cancellation is incorrect. I sent an email as advised in the contract, on April 25, 2023 at 4:35pm, to ******. I then received an email regarding my next payment; from ********. In which I responded that I had sent an email to cancel. Then I received a call from **** who advised me to give ******** a call and she would take care of everything. The wedding was booked January 26, 2023 for an August 26, 2023 date. I haven't met with the Venue yet. No food choices were made, no linens were selected, No guests names nor invitations( provided by the venue ) hadn't been done yet.  I cancelled before any of that. Not to mention the wedding was booked this same year. I have attached the contract as well as emails I have sent. I feel I am owed a refund. Thank you .

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************