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Business Profile

New Carpets

Anthony’s Custom Carpets Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Anthonys Carpet 9/2022 for installation of a COMMERCIAL floor for a dental office. Was guaranteed the floor he recommended was commercial and would hold up with dental chairs and he has installed "in many professional offices." Asked SEVERAL times to be sure it would hold up for high traffic and dental chair rolling around. Was guaranteed no problem. One month after install, the floor started to come up and chip. Owner contacted and said should not be happening. He replaced a few planks and said hope that would resolve issue. Continued to happen for next 15 months. Dental office even placed glass mats over vinyl flooring but continued to happen throughout office. At first carpet owner took responsibility and said he would replace because this shouldn't be happening 1 year after install. One week later I received a letter that *******'s carpets will replace faulty pieces and not entire faulty floor. He admitted it was not supposed to be happening and saw all precautions we were taking to avoid it.

    Business Response

    Date: 05/13/2024

    After Further inspection - on May 2nd 2024

    Anthonys Custom Carpets is willing to remove existing flooring and replace with new "Glue down Vinyl Flooring"

    **** flooring samples were left with the customer to decide. 

    Flooring brands of samples were -Fifth and Main and Philidelphia commercial glue down planks.

    Any of these samples will be installed at no charge to the customer.

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Anthonys custom carpets to install my new floor. They did and I paid in full on 7/9/2022. Upon further inspection I noticed several issues which I requested to be fixed. These include a faulty step I mention below, a hole in a wall his workers created, broken molding that needs to be replaced, broken tiles that need to be repaired or replaced, and improper installation of transition strips. ******* sent one of his workers to look at the issues on 7/13/2022. I then continued to follow up to get him to come and fix the floor issues. One such issue is a step that was improperly installed and is a tripping hazard. I did trip over this step. After about a week ******* then became unreachable and ignored my calls and texts. No attempts were made to fix any of the issues. I have since learned through a contractor that he has closed his business. I am now having to pay $1,100 for my handyman to fix Anthonys mistakes so I am seeking refund of $1,100 to compensate my handyman for work.

    Customer Answer

    Date: 09/17/2022

    Better Business Bureau:

    At this time, I have not been contacted by Anthonys Custom Carpets Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

Anthony’s Custom Carpets Inc. is NOT a BBB Accredited Business.

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