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Business Profile

Heating Equipment

R-CO Products Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been dealing with these people for over a month. They were sending me a replacement for an incorrect item. They have now sent TWO replacement items and NEITHER were for the correct item.

    As a long time customer, this is EXTREMELY frustrating. First, they sent me the wrong/a defective item initially. Then, it took two weeks for them to even respond to me. And now, they cannot even sent me the right product? I paid $60 for something and they can’t even bother to respond promptly or send the CORRECT product? Gross incompetence.

    This is absolutely ridiculous. These are very expensive items and absolutely horrific customer service. I have been a faithful R+Co customer for over a decade. I have never seen such incompetent customer service.

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed R+Co Order #****** on feb 19, see attached screenshot

    It said 5-7 business days to ship or to be delivered, not sure which.

    Either way it is now March 1, and the order still does not say shipped, still says it will let me know once shipped, and my email to them a few days ago has gone unanswered.

    I would like confirmation of my shipment.

    I had told my sister and others about this product and was excited to share with them. This has been a disappointing experience thus far

    Customer Answer

    Date: 03/19/2024

    This company failed to respond 3 weeks ago and I need to update the complaint anyways here. I placed R+Co Order #****** on feb 19, see attached screenshot It said 5-7 business days to ship or to be delivered, After 10 days I asked where is my order, and then I got an auto email saying cancelled. They think they refunded me but the refund bounced and they still have my money because the card used was closed and a refund was impossible. Their accounting department needs to investigate this and issue a check to the address on the order, or fulfill the order.

R-CO Products Corp. is NOT a BBB Accredited Business.

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