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Business Profile

Credit Reporting Agencies

RentPrep

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m reaching out because I’ve noticed that RentPrep is pulling credit information that’s over seven years old, even though this kind of data has been removed from my credit report. As far as I understand, the Fair Credit Reporting Act (FCRA) doesn’t allow most negative credit information to be reported after seven years, so this feels really unfair and misleading.

    Using outdated information like this can create unnecessary challenges for people like me who’ve worked hard to rebuild their credit and move forward. It’s frustrating to see old, irrelevant information being brought up again and potentially used against me.

    I just wanted to share this concern and hope that RentPrep will review its practices to ensure it’s staying within the guidelines and being fair to everyone.

    Business Response

    Date: 01/29/2025

    Thank you for your feedback. We understand your concern regarding the bankruptcy reporting timeline. Our legal team has thoroughly reviewed this matter, and per the Fair Credit Reporting Act (FCRA) 15 U.S. Code § 1681c, bankruptcies remain reportable for up to 10 years, regardless of their status.
    For more information, we recommend reviewing this section of the FCRA or visiting the Federal Trade Commission (FTC) website, which provides helpful consumer resources. Additionally, the Summary of Rights that was previously sent to you—and will be sent again—states:
    "Consumer reporting agencies may not report outdated negative information. In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old."
    We strive to follow all reporting guidelines accurately and transparently. If you have any further questions, we’re happy to assist.

    Customer Answer

    Date: 01/29/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and don't feel it's satisfactory but also don't think it will ever change so I can't be bothered anymore. 



    Regards,



    ***** *****








RentPrep is NOT a BBB Accredited Business.

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