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Business Profile

Pool Manufacturers

Kayak Pool Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a pool installed by kayak pools in august of 2022. During the initial
    Installation stairs were installed, as we paid extra for those. In about September 2022 an identical set of stairs were delivered to our house by katak pools, even though we already received ours and they were installed. We did not receive notification by kayak or any shipping companies and did not authorize this delivery. Immediately we reached out to kayak pools midwest and spoke to shelby via email. She initially responded stating that she would look into it. 30 days later I sent another email to her and she stated she would email with more information. Late december 2022 I emailed her as I had not heard anything, and let her know she could either let ke know the date they would be picking up the stairs (they are huge, on a pallet, and taking up our driveway) or a number to someone besides her I can speak to. We still have received nothing. We are stuck now with these huge stairs in ur driveway that Kayak will not pick up, and we can’t move on our own and are fearful if we did, they might be harmed. Help!!

    Business Response

    Date: 01/09/2023

    Good Morning, We at Kayak Pools are the manufacturer of the swimming pool they purchased from Kayak Midwest which is an Authorized dealer for our pools.  Unfortunately, we did not take their order or ship them the pools steps in question.  Those would have been ordered and purchased through Kayak Pools Midwest and the return will have to be coordinated through them. We would be happy to reach out to management over there to see how we can assist.  Please let me know if I can be of further assistance in the meantime. Regards, Tom 

    Customer Answer

    Date: 01/16/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to if Kayak Midwest reaches out to schedule. If not, I will proceed with filing a complaint with kayak midwest. I apologize for the error but very much appreciate any help you can offer! 

    Regards, 

    *** ****** 

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