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Business Profile

Training Programs

TWB- Train With Beckford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was training with ******* Beckford and have asked to cancel my training with him for ***** I asked to cancel on Monday, May 27, 2024. His policy states that there is a $100 non-refundable, however, thats all it states. I paid him $520 for the training in ***** I asked for a refund of $420, to account for the non-refundable $100. He told me thats unfair. He told me he would give me half on June first. Though I feel it is right to get my remaining balance of $420, he has not refunded me at all. When I reach out to him, he simply delays it. I want my refund of $420 and I want it without the hostility I have received from him. He does not have anything in his policy that mentions when we have to cancel for the month. Due to his frequent asking of me to change times and extreme difficulty booking times on the app, I no longer wish to continue training with him. I would like help in resolving this and I do not wish to contact him directly anymore as it just leads to more hostility and me not getting a refund.

    Customer Answer

    Date: 07/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by TWB- Train With Beckford regarding complaint ID ********.

    Sincerely,

    *********************

TWB- Train With Beckford is NOT a BBB Accredited Business.

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