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Business Profile

Golf Supplies

Kings Cross Knickers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cust # ***** Order# *****  On 8/30/23 I ordered **** knickers, size 5'9"- 6'0", waist 36. They arrived at my home on 9/2/23. They are way too big; I suspect they sent me size 6'0"- 6'3"; waist 36. I have called them 13 times since 9/5/23 and emailed them every time I have called them. Their return policy calls for me to get an RA# from them within 30 days, presumably from receipt of merchandise. The buyer has to pay the return shipping, and there is a $10 restock fee. They never respond via email nor phone. I even used their message bot on their website to no avail. I'd like a full refund, them to pay the return shipping because they made the mistake of sending the wrong size, and I don't want to pay a restock fee. I'm also disputing the charge with my credit card company.

    My wife, an attorney, has begun a small claims case on my behalf. Meanwhile, I want this complaint on file.

Kings Cross Knickers is NOT a BBB Accredited Business.

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