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Business Profile

Medical Plans

Highmark of Northeastern New York

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Highmark of Northeastern New York's headquarters and its corporate-owned locations. To view all corporate locations, see

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Highmark of Northeastern New York has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • CHRISTINA P

      Date: 08/09/2024

      A HORRIBLE plan. Customer service is not intelligible, and give the incorrect information every single time I call. They do not provide answers through their online support, either. You just get a canned answer every time. The worst part: IN NETWORK providers are being charged as out of network, and I am suddenly receiving bills for hundreds of dollars of in network doctor visits. This company is a digrace.

    • Daniel B

      Date: 04/10/2023

      DO NOT SIGN UP FOR THIS PLAN! Something happened during the change over from 2022 to 2023. Whatever happened it has caused me nothing but problems. I was never told that this was essentially a new Advantage plan and that I needed to inform all of my healthcare providers to change my insurance information. This has caused numerous issues with billing and payments. In addition, Highmark for some reason had my primary insurance payer as *****, which I haven't had since I retired and joined this plan over two years ago. This caused one of my prescriptions to be cancelled for non-coverage and I spent hours on the phone with the pharmacy, my doctor and Highmark to correct the problem before I ran out of the medication. Customer service is terrible with solving problems. I SO wish I hadn't missed the open enrollment period to change to another plan. I'm definitely out as soon as possible. Don't believer the hype about their great rating. This plan is awful.

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