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Business Profile

Motor Freight Trucking

Central Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Freight Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are filing a complaint to Central Tranport who intentionally destroyed our load of shipments by double stacked all our pallets with somone else pallets even we clearly stated on BOL no double stack. The pallets arrived in 8/5/24. Our receiver immediately noticed the damage. All pallets are falling apart because of double stack. We provided clearly video and pictures evidence when the pallet arrived. The driver need help to hold those pallets since those are falling apart and clearly damaged. The driver gave us one copy of BOL which we signed damaged on it. Central Transport driver asked our receiver signed receiving docs electronically. Since we only asked sign it electronically, they claim we did not claim any damage when receive which is totally false claim. They intentionally destroyed our load worth $25,385, then blindly declare the paperwork on their side is clear . They claim because we signed the electronics signature as clear. but the driver did not give us any option except sign the electronical signature and we signed the physical BOL as damaged. We provided all pictures of pallets before shipment and arrived. all clearly shows signs of double stack and damage. They just disregard all evidences including videos show how extacly those arrived and keep claim the electrical signature is clear so they do not take any resonsibility. This is totally fraud by using electrical signature and dont give a physical copy signature then claim receiver did not mark damage on the electronical devicie. The devicie is provided by central transport and our receiver will have no idea how that device works. This should not be an independant case should be investigated to stop this fraud process. Again we provided all evidence including videos and pictures that central transport need to take full responsibility for the damage in dropbox *****************************************************************************************************************************

Central Transport is NOT a BBB Accredited Business.

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