Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired these movers who stole my our ******** ****** gaming system. They also are charging me for $521 that they didn't state they charged me in the email they sent me.

  

  Business Response

  Date: 11/27/2023

  This customer has already previously received and accepted the missing item "******** ******" and claimed this item was over $3000, that was not forthright. 

  Prior to moving: this customer received and accepted a written price quote with a full 8-10 hour day including a written itemized payment schedule, this customer was in total control of the time and cost during the entire service and continued to add to the time and add service throughout the day. At no time did this customer express any concern over the time or cost. 

  Further: this customer was not  available the morning of service causing the job start time to be delayed at her cost and additionally was not prepared, packed properly or organized properly causing delay at her time. During the service: this customer was informed of the total price cost at 12pm halfway through and accepted the charge- and the price cost at completion and accepted the charges. The charges were itemized in the written quote and a written payment schedule several days prior to any service and processed through bank software and time tracking software which this customer accepted with identification for the payments in person. 

  This customer authorized the service and the amounts in this complaint. 

   

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I do not believe this company should be in business though, as they literally stole from me.

  
  Regards,
  
  ***** ********