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Business Profile

Payroll Services

Public Partnerships LLC (PPL)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ppl continuously does not pay its employees the pay for the hours they put in

    Business Response

    Date: 07/09/2025

    Hello, We appreciate the opportunity to address this matter. PPL has been named the statewide fiscal intermediary for New York and is currently in the process of transitioning Consumer and Personal Assistants in the NY Consumer Directed Personal Assistance Program (CDPAP). After review and connecting with the customer, this issue has been resolved. Our customer service team was able to connect with the customer. At this time there are no remaining questions or required actions. Thank you.

    Customer Answer

    Date: 07/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** **** ******

  • Initial Complaint

    Date:06/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I haven't received a paycheck from this job in 3 weeks. The one they "lost" was from the 5th of this month. I've called and called and they keep saying they will have to re issue the check. They never did, so now I've been without that check for 3 weeks. The ppl person I spoke to said it was thier mistake and now im paying for it...literally and figuratively. This is completely unacceptable on thier part.

    Business Response

    Date: 07/09/2025

    Thank you for reaching out to Public Partnerships (PPL). We are fully committed to supporting you with all aspects of the New York Consumer Directed Personal Assistance Program (NY CDPAP). Your inquiries are important to us, and we are dedicated to ensuring you receive the assistance you require.We would like to highlight that our website serves as a valuable resource, offering a wealth of information, resources, and documents that can provide you with additional support. NY Consumer Directed Personal Assistance Program (CDPAP) | PPL FirstShould you have any further inquiries or require additional support, please do not hesitate to contact us at ******************** or ###-###-####. Our team is available to assist you Monday through Saturday from 8:00 AM to 8:00 PM Eastern Standard Time. Your satisfaction remains our top priority, and we look forward to offering you the support you need.Thank you,Public Partnerships (PPL) Team, NY CDPAP

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It appears PPL is forcing me to enroll in their limited health care insurance. I sent them an email requesting to opt out of their insurance. I do not give them permission to enroll me and I do not give them permission to interfere with my current health care insurance.
    I have not heard anything from them.
    I need in writing that I will not be forced into their limited health care insurance.

    Customer Answer

    Date: 05/07/2025

    BBB spoke to the consumer. They have contacted her but did not adequately address this.  There are still  issues she is trying to get resolved and would still like someone to contact her.  She needs health assessment forms for the doctor to fill out.

  • Initial Complaint

    Date:04/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was forced by NEW YORK STATE into switching to a new Company for my caregiver employment. However, there has been issues with this company ever since I made the transition. The MAIN REASON is I haven't gotten paid. On April 10, 2025 Puic Partnerships Home Care, LLC delivered me a paycheck stub for the week ending April 5, 2025 stating they Direct Deposited funds into my Checking Account. However, after contacting the bank, there isn't any such deposit, attempted, approved or declined. I want my MONEY. ***** ******veven said this company is a "RACKET". I have tried contacting this company on numerous occasions. ATLEAST 5X DAY. A recording keeps stating u must press 1 to receive a callback. Though days go by & NEVER EVER received a callback for over 11 days of trying. I'm thinking this company is a fraud and I don't know wat to do!!

    Customer Answer

    Date: 07/09/2025

    BBB Spoke to the consumer and confirmed he has been paid.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered all my daughters CDPAP aid back in February and asked if I needed to upload any documents such as Social Security or ID and they said no to just select SSA authority and enter their social security. Now that the program is rolled out my daughters aid can't get paid because after the rollout now they are requiring the documents that they initially said they didn't need. The program rolled out April 1, 2025 and it is now April 9, 2025 and they are requiring the documentation but what about them being paid for the prior week. They need to pay rent and buy food and they didn't get paid for last week.

    Customer Answer

    Date: 07/09/2025

    BBB spoke to the consumer who claims they have addressed the issue but but is still dissatisfied with the service.

Public Partnerships LLC (PPL) is NOT a BBB Accredited Business.

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