Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning the week prior to October 17, 2022, I had to go see a cornea specialist. Upon seeing the cornea specialist I learned that I have two very back astigmatisms in BOTH of my eyes. Medically necessary contact lenses were the best option suggested to me, so I decided to take this route. I had received a confirmation letter from Davis Vision followed by an approval letter. Months had passed and I had repeatedly called them, as they had failed to pay for the medically necessary lenses. I had called multiple times and failed to receive one response, I had received multiple confusing responses. The lenses are $1,000 and they only covered $100. I had returned to my eye doctors office and they shared with me with all of the information that they had sent over to Davis Vision. There was no reason for Davis Vision to deny the claim and appeal that was sent over. Upon, trying to resolve the issue through Horizon NJ Health, I was told that they could not let me speak with Davis Vision. I was also told that the information my doctor sent over was incorrect, when it was correct, multiple times. Davis Vision refused to help me with this issue. My eye doctor also spoke with them and Davis Vision still neglected to pay for the medically necessary lenses, despite my eye doctor sending over the documents multiple times. Due to student loan payments, living expenses, and utilities I simply cannot afford to pay $900 at this time. This incompetence and negligence is extremely unacceptable, and I have been with them for years. There was no need to for this to happen, and it is has become as major inconvenience in my life, as I work full time and cannot see with my current old prescription as my eyes are so bad. I feel I should be compensated for this issue and I hope you can help me resolve it.

  Business Response

  Date: 08/25/2023

  Good Afternoon,In order to address this complaint, I will need the member to provide the following information which was not included in the complaint.  * The member's member ID number* The date of service: when did the member receive the service from the provider.* The name of the provider/practice who provided the service.Please provide the above request information in your response using one of the following avenues* Reply to this complaint with the information* Submit the information via email to *********************** Add Ticket # RT ******* ATTN Phil Lee in the subject line.* Fax the above information to ###-###-####: Please include RT# ******* ATTN Phil Lee in the subject line.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eye appt 1/13/23 went to optical department with prescription for glasses. Was told they see me on the insurance but my benefits were not populated. Davis vision has been trying to figure out the problem for 47 days as the problem is on their end. Ticket #:*******. Davis Vision Supervisor Patrice phone number ************. I have spent many hours trying to resolve this issue to no avail.

  Business Response

  Date: 03/06/2023

  This letter is in response to your recent inquiry, which was received by Davis Vision on
  03/03/2023, regarding a complaint filed with your agency by ****** ******. We appreciate you
  bringing this concern to our attention. Davis Vision strives to provide the highest level of
  customer service to our members and our providers, and we take all concerns seriously.
  As we understand ****** ******’s complaint, ****** states she has been waiting 47 days to
  submit and eyeglass order. ****** states the issue is that her insurance benefits are not active.
  Our investigation confirmed that ****** **** from ***** *** called Davis Vision Provider
  Services asking for assistance in placing an eyeglass order for ****** ******. ****** states
  she has been trying to submit the order since January 2023. The IT Department was contacted
  and problem reported under reference #*************. Challenge was resolved and ***** *** was provided an authorization number of *** ********* In summary,
  We hope that ****** ****** finds this to be a satisfactory resolution. If there are any additional
  questions or concerns, you may contact the Davis Vision Complaints and Appeals Department
  by:
  Telephone: ************** Fax: ************** Email: ********************** 

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Davis owes mr $200.
  They said they sent the check.
  I called them three times.
  They never sent it.

  Business Response

  Date: 09/19/2022

  Good afternoon,  As we understand your complaint, you are dissatisfied that check number ******** had not been reissued to you.  Upon investigation, we performed a check tracer. The check tracer showed that this check was actually cashed on 06/21/22, which is why we have not reissued you a check. We apologize for any confusion, however, we are unable to reissue a new check for a balance that was already cashed. If you need proof of payment please reach out to Davis  Vision customer service.  Thank you! 

  Customer Answer

  Date: 09/29/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  
  
  
  
  Regards, 
  
  **** ********** 
  
  
  THE CHECK WAS STOLEN AND CASHED FRAUDENTLY *