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Business Profile

Home Brewing Supplies

Long Island Homebrew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Brewing Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3, 2022 I placed a large order for home brewing supplies ($840.13). I received part of the order but are still missing the two larger items on the order. A burner and a kettle ($538.99+tax) still have not been shipped. I have contacted the business 8 times between July 2022 and July 2023 about the missing product. I received emails replying to inquiries on 1/9/23, 3/6/23, and 4/24/23 - all promising to look into the order. The 4/24/23 email asked if I would be open to alternate product as a replacement. I replied same day and said I would be. Radio silence since. Because they have failed to ship the necessary parts, I have been unable to brew the two brew kits I ordered at the same time. Id like a refund of the two items never shipped and the two brew kits that I cannot brew. A total of $648.97+tax.

    Customer Answer

    Date: 12/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by Long Island Homebrew regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Perlick Faucets - 690SS Stainless Steel (Flow Control w/ Push-Back ******* at a total cost of $287.72 that have not been delivered. The order was placed and paid for 4/4/23 and 4/5/23 respectively. Last contact from vender was 5/31/23 at which time they indicated the item is still not available from their distributer. They also indicated they would update me ASAP as to updated date for this product. I have not heard back from them since. They have not responded to request for items or refund that were made July 6, 17, 22, and 29. At this point I would be satisfied with a refund.

    Customer Answer

    Date: 08/31/2023

    Better Business Bureau:

    At this time, I have not been contacted by Long Island Homebrew regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 5/24 (#I*******). Same as every other complaint here. No contact, no delivery.I would like the bladder replacement for the press.It seems that instead of watching their own communication process, Long Island Home Brewing waits for BBB complaints and then acts on them promptly. Seems to be a very strange business model.

    Business Response

    Date: 07/20/2023

    I appreciate your inquiry and would like to assure you that I am here to assist you. I will gladly look into the matter you raised. The parts you are referring to are special order items that we import from overseas. According to our records, they should have been replenished by now. To provide you with an accurate update, I will contact the relevant department and inquire about the expected shipping date. Rest assured, I will promptly update you with the information as soon as I receive it.

    Customer Answer

    Date: 07/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **************



     

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a beer tap faucet on 4/10. Item was in stock and I paid $102.52. Item has not been shipped and seller responded to say item was not in stock. Offers to make a refund but it has not happened. Seller takes two days on average to respond to emails. Phone calls go to a ****** voice account.Seller is also illegally charging ******** tax on all sales. He charged me ****% tax on my purchase, I am from ******** and sales tax is 6% here.Several reviews on ****** show that this is common practice for this vendor and does not ever ship items ordered. My fault for not checking there first. I wish places like this could be put out of business forever!Order: ********* Placed on 04/10/2023 15:42:39 Payment: Card via Stripe ReferenceProductUnit priceQuantityTotal price D1227 Perlick Faucet - 690SS Stainless Steel (Flow Control w/ Push-Back *******) $84.99 1 $84.99 Products $84.99 Discounts $0.00 Gift-wrapping $0.00 Shipping $10.20 Total Tax paid $7.33 Total paid $102.52

    Business Response

    Date: 04/20/2023

    Thank you for your message regarding your recent order with our company. We are sorry to hear that you had a negative experience and that your order had to be cancelled. We understand that this may have caused you inconvenience and frustration, and we sincerely apologize for any inconvenience caused.

    We can confirm that your order was cancelled as requested, and we have processed a refund back to the payment method you used. Please allow a few business days for the refund to appear in your account.
    We also want to inform you that we are expecting these faucets to be back in stock in the coming weeks. If you would like to place a new order, we will be happy to assist you. We assure you that we will do everything possible to ensure that your next experience with us is a positive one.

    Please feel free to contact us if you have any further questions or concerns. We value your feedback and appreciate your business.
    Thank you for bringing this matter to our attention.

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them (Kegerator wheels) and they charge my credit card and I have not received any item. It said when I ordered that I would recieve and email and that never happened. I have called multiple times, left messages and also emailed and tried to contact through their website contact all to no avail. I am filing fraud through the credit card company that was used. Thank goodness I screen shot the invoice before I closed out and have history on the computer or I would have had no way of knowing what I ordered.

    Business Response

    Date: 10/13/2022

    Hello,

    Thank you for reaching out.  I'm very sorry to hear about your frustration.  Although I do show this item as due back in stock next week, we've gone ahead and processed your request for order cancellation & refund.

    Please allow ***** hrs for this to appear back on your card. 

    Do not hesitate to reach out with any further questions or concerns.

    Regards,

    *****

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    While the refund is fine the fact that it took me going this far and several weeks of trying to reach them for them to come back to me that the item was out of stock and will be due in is bull.  I want a bad review posted so that no one else uses this business and has to go down this road like I did.

     

    *****

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

Long Island Homebrew is NOT a BBB Accredited Business.

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