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Crumbl Cookies

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  • Dawn S

    Date: 12/30/2024

    I went in to order the 3 pack and when I went to enjoy a cookie in the evening there was one cookie that they got wrong. So I called and they told me I could come back to the store and bring back the wrong cookie and they would give me the right one. I asked them because of the difficulty and inconvenience if I could get an extra cookie for their mistake not just what I paid for. This would be a big inconvenience, as my mom is epileptic and it is very difficult for me to go back out again and leave her unattended. The manager ****** told the staff that I was speaking with on the phone that she couldn’t do that so I then asked to speak directly with her. They put me on hold for 20 mins so I finally hung up and called back, for them to now tell me that she stepped out of the store. I was told I would get a call back before they closed and I wasn’t called. Poor customer service and a bad business decision that cost them a customer and many more of my friends and family. I love supporting the businesses locally as I did this one being a very loyal repeat customer, but they cut there nose to spite their face. Never again will I step foot in their store or give them business. As the Manager ****** you do not know how to maintain good customer relations.Your short sightedness is something that will certainly continue to effect the stability of your business.

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