Complaints

This profile includes complaints for Shanks Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shanks Enterprises, Inc. has 2 locations, listed below.

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  Shanks Enterprises, Inc.

  7639 Evergreen St Lima, NY 14485

• 

  Shanks Enterprises, Inc.

  PO Box 517 Lima, NY 14485

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

       Being charged $54.00 for equipment pick up and wasn't notified of any charge for pickup. Nor was this even part of my continued service  until I cancelled. I was told 4-28-22 was last pickup for garbage and billing. They could've took garbage can on 4-28-22 not wait another week then pick it up and send a $54.00 bill on 5-2-22. Customer service had no answer other than its a new charge company if adding. Shanks failed to notify anyone of  this equipment pick up charge let alone  say anything about it when I cancelled service on 4-28-22 and was told no other bill was outstanding so I feel ? Shanks failed to inform any customers of the charge and could have taken garbage can on 4/28/22 my last pickup date I don't owe anything. I could charge them for weeks worth of storage and I also has to call them to come get there garbage can over week later. thank you for your help.

   

  Business Response

  Date: 06/27/2022

  At the time a customer sets up service with our company, a welcome packet is given. That welcome
  packet states;
  “It takes approximately 7-10 business days to have equipment delivered, exchanged and/or
  pulled. Please be patient with our delivery time frame as a separate truck (other than the refuse
  truck) transports the equipment”.
  This information was provided to you at the time you set up an account for service. In addition, you
  experienced learning this information first-hand, given your brief employment with the company.
  Over the course of time, many companies experienced a hardship, including ours, with the increase cost
  of fuel and other expenses associated with doing business. When we implemented a fee for pulling
  equipment, we immediately indicated that information on the service bill as a standard, blanket
  statement. You indicated in your complaint your last service day being April 28. The company
  equipment was pulled from your residence on Saturday, April 30 and your account was charged on the
  first business day after the transaction took place, Monday, May 2.

  Customer Answer

  Date: 07/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I don't don't work for them.  I have never worked for them.  What they are saying does not make sense.  They never told us that there would be a fee for pulling garbage.  They said it was at the bottom of the invoice.  They said they need a special truck to pick up the garbage can.  

  Regards

  
  ***** *****
  
  
  
  

  
  

  Business Response

  Date: 07/05/2022

  Due to the increase in fuel prices and the general cost of maintaining and doing business, rates have increased on multiple levels and over a series of months. We did implement a pull fee for equipment removal.  As soon as this change had taken place, we immediately indicated it on the customer invoice (in bold print), which is the most timely and efficient way of communicating with everyone who receives their bill by post mail or e-mail.  Your specific account was set up, per your preference, to be mailed monthly.