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Business Profile

Formal Wear

Blue Rose

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 0ct 8 2022 . I went into Blue Rose Formal to look for a formal dress for my son wedding.. I didnt see the color dress I wanted, so Vidal the owner give me a book to pick out the dress I pick out a Marigold gown I purchased the gown for $271.55. He stated to get the gown in 3x. I suggestions Extra large . He stated when alternate a gown to get it bigger size so when alternate it cut down easier to the body. He says he the expert so I agree. The dress came in from being order. I love the. Color and gown. So I paid $81.46 for alternation. When I pick up the dress I told him about the stain from finger prints and the wrinkles. I notice the waistline was incorrected He said when I go get it press out everything will fall into place. I took the gown to several dry cleaners and they would not touch the dress because of the poorly alterations. And didn't want to be responsible for the garment. I called and emailed BLUE ROSE sent pictures of the poorly alterations. He did tell me to bring the gown back so they can fix it. But I couldn't due my work schedule and the distance of the store. I asked can I have the cost of the alterations back. I haven't gotten no response

    Customer Answer

    Date: 12/07/2022

    At this time, I have been contacted directly by Blue Rose regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     I was 4contact and the store isn't acknowledging there wrong doing.  He offered me  40 dollars  on a 382 dollars  dress.  I declined the offer 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

    Business Response

    Date: 12/20/2022

    Hello I have contacted this customer about the issue we agree that I will give her haft the alteration money in the amount of $40

    she agreed  to the request. She then reach back out to you BBB stated she declined the offer.

    This customer has a history of complaining action against stores where ever she goes.

    We was very nice to her she came last minute needed a dress stated she look all over and could not find a dress.

    we even expedite the shipment at no additional cost to her just so she can have the dress

    also when she first contacted us about the issue we agree to take the dress back but she said she will wear it as is.

    We try with this client she just try to get her money back because she worn the dress already.

     

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