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Business Profile

Glass Coating

Crystal Fusion Technologies, Inc.
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 21 Customer Reviews

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Review Details

  • Jennifer A

    Date: 12/13/2022

    Jennifer A

    Date: 12/13/2022

    I agree with all other reviewers (not sure what it takes to push auto industry to rethink the use of this product and company, but I figured another negative review here would help). I opened a claim on Dec 9th for a chip that occurred on Dec 8th. According to Crystal Fusion, my report entered online indicates that my occurrence actually happened on Dec 1st which is outside the warranty window. The site clearly states the 72-hour window, so I was very aware and would not have intentionally entered a date that would not allow me to make the claim. Second, people make mistakes and they have "no solution" for correcting errors (if that indeed happened as I have no record of the entry). As I have had my car for 6 months, I would say the product does not help for chips (as I obviously got one quite quickly) and secondly, I would not bother investing in their insurance if this is their standard customer treatment. Finally, for anyone else reading this, I think it would be great to lobby your local dealership/car manufacturer against this product because at the moment, in addition to being completely disheartened by this company, I am also mad at Lexus for pushing the product (I will be sharing this feedback with them as well as I am part of one of their advisory committees).!

    Crystal Fusion Technologies, Inc.

    Date: 12/27/2022

    Crystal Fusion is filed with the ********** of ********* in every state as well as the Secretary of State. We abide by the Terms and Conditions clearly written on the warranty. We cannot make exceptions of these Terms and conditions as they are regulated. Our web portal allows the consumer to enter the date of occurrence (without a drop down) and then asks a second time for to make sure the entry is accurate. We are sorry to hear of your frustration however we process thousands of claims for customers with no incident.

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