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Business Profile

Laundry

FJM Laundromat-Lindenhurst

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/23/2023 I used a a drop off laundry service with a small woman named **** that work there. I brought my clothes inside. **** weight my clothes, told me the amount. I paid in advance. **** told me my clothes would be ready Monday on 4/24/2023. I come to pick up my clothes. **** looks for my laundry bags and precedes to give bags that werent mine. I show her my ticket and she has me go in back to check to see if my bags were there. **** said - Im sorry I gave your clothes to someone else . I asked is she can call him and she stated I doesnt have his phone number and whats the big deal you can wait one or two day will not kill you I never make mistake- you make mistakes she was yelling and telling me its not her problem that I dont have clothes. I asked for my money back, for the inconvenience and her telling me its not her problem. After she said no,I asked to speak with management/ owner. When she spoke with the owner she lied and said I did not pay and ** causing a problem over clothes she accidentally gave to someone else. She told me the owner is not going to give my money back and I have to wait for my clothes to be returned.

    Customer Answer

    Date: 05/20/2023

    At this time, I have been contacted directly by FJM Laundromat-Lindenhurst regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

    When I received my clothes the next day. The same woman( ****) was there to give hand them over. She wheeled the cart ***be a couple of feet. When she wheeled it, it was next to a chair which was difficult for me to maneuver the bags out., heres your clothes . Still with her nasty attitude from the day prior. When I picked it up I noticed one of my bags was torn or cut . Once I put the bags in the car, the torn or cut section starting to spread and  popped open, that when I notice a pink shirt champion shirt of my mine had a couple of brown stains on it. It looked burned or like dried p*** I didnt want risk the thought of what it could be, So I threw the shirt out.
     I dont care if I dont get a refund. This woman named **** is horrible and malicious. Every one needs to know if they go to THIS Laundromat, their experience *** not be satisfactory or pleasant dealing with someone who does not take accountability for their actions and is extremely rude. You cant be strong and wrong. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******** ( ***** ) ********

FJM Laundromat-Lindenhurst is NOT a BBB Accredited Business.

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