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Business Profile

Pet Supplies

PetsWarehouse.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

This profile includes complaints for PetsWarehouse.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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PetsWarehouse.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a replacement fishtank hood for my Fluval Flex 32. On there online store, it showed the complete hood with all the attachments for the purchase price. I ordered the hood on December of 2021. I received the hood, but it did not have the back cover nor the feeding door. I sent screenshots to their customer support people of what I received and what was listed on their website. I've been going back and forth with PetsWarhouse for the past year trying to get this resolved. All I really want is them to ship me is the missing back cover and feeding door that was not supplied when I received the hood. I have pictures of what I received and what was listed on their website and have uploaded them. The customer service is terrible! The said they were working on getting me the parts, but for 1 year? I kept emailing them every few weeks, and finally they stopped responding back to me.

      Customer Answer

      Date: 01/13/2023

      Better Business Bureau:

      At this time, I have not been contacted by PetsWarehouse.com regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 31st 2022 I ordered two bags of ********** Grain Free Small Blueberry Chew for my dog from PetsWarehouse (order #******). I paid $25.20 per bag, $50.40 in total online. On Sep 10th the box was delivered but with only one bag inside. On the invoice included in the box someone corrected printed "Qty 2" to "1" with the pen. I received the emailed from PetsWarehouse stating that my order has been delivered. I tried to call the number listed on their website, but only got a voicemail. I left a message asking to call me back. I also emailed them explaining that I received only one bag instead of two I paid for, I included a picture of the box with one bag in and a picture of above mentioned corrected invoice. I asked to either send me another bag or refund the money for the missing product.I did not receive any kind of acknowledgement.

      Business Response

      Date: 10/04/2022

      The customer was refunded and she didn't realize that we did email and agreed to remove the BBB complaint. The refund $25.20 September 25th. 

      This complaint should be voided out.

      Thank you

      JP

      Customer Answer

      Date: 10/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****************************



       

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order for $100 worth of hummingbird nectar on June 13th. I was told my shipment was damaged and returned to sender. 2 email requests and a voicemail asking for a refund and no answer. I still don't have my order and I'm out $100.Hi **** An order you recently placed on our website has had its status changed.The status of order #**** is now Shipped Order Details Order Total:$101.16 USD Date Placed:Jun 13th 2022 Payment Method:Braintree (PayPal)

    PetsWarehouse.com is NOT a BBB Accredited Business.

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