We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cannabis

TJ's Cannabis Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to TJ's on February the 20th 2025 at about 12:00 p.m. made a purchase for 62 bucks they told me purchasing something high end .rolled it up took a puff felt like I was smoking paper and it immediately gave me a headache and made me feel dizzy I immediately went back and tried to speak with a manager or a supervisor that didn't go nowhere. They went to describing all types of scenarios. I have everything on video I requested my money back and they told me I cannot receive my money back very bad business product is very bad I don't know what's in the product. My next step is having them served by the police department I will do that tomorrow.

  • Initial Complaint

    Date:09/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/21/2024

    To whom it may concern:
    I'm writing to seek a refund or replacement on a product I purchased 9/20/2024. The product was from ** **** ******** ******* ** Blunt. This business is a Cannabis Business. The product in the container was only a 1g Blunt from the company whom manufactured it. I attempted to resolve the obstacle with the owner TJ whom was extremely unprofessional on the phone TJ wouldn't allow a replacement or refund he even was aggressive verbally on the phone call. I expressed I have purchased this product elsewhere and have never received an incorrect product. Please be advised as this individual has poor business acumen and conflict resolution. I'm attaching two photos of what product I received and a picture of how the product I purchased should look from the ** Company. I am seeking a refund or replacement of the actual product.

    Please be advised the owner TJ weighed only the boxes and tried to tell my boyfriend earlier in the day when I sent him as I had to work to have an appropriate consumer resolve.

    Kind Regards, ***** * ********

  • Initial Complaint

    Date:08/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business engaged in deceptive advertising and refused to honor their advertised price, overcharging me and then refusing to give me the difference for the correct price. I have pictures of the signage saying "PINES 1/8 $33". They instead charged me $43. When confronted the owner insisted it was for that whole brand (PINES) except the one variety I got. This was bout stated anywhere, and the one I got was not in a different location. All different varieties of this brand where in the same location, behind the same price signage. This is an illegal practice of deceptive advertisement and pricing. I will continue to pursue all legal avenues available.

    Business Response

    Date: 08/23/2024

    We are Not legally allowed to give refunds seeing we are a NYS licensed dispensary. Have a Great day.

    Customer Answer

    Date: 08/24/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I wish to pursue all legal avenues. 



    Regards,



    ***** *******








TJ's Cannabis Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.