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Business Profile

Dentist

Endodontic Specialists

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Endodontic Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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Endodontic Specialists has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment this morning, 2/3/23, for a consult at their Fayetteville office, where they had told me over the phone it would be $95 billed to my insurance if they decided not to do a root canal and $283 out-of-pocket if they did. Seemed fair. I arrived for my appointment and, after an X-ray, was told that a root canal probably wouldn't work for my situation but that they wanted to do a 3D scan "just to be sure." I agreed, believing this was part of the consultation. No mention of an additional charge was made. After the scan confirmed the dentist's first opinion that a root canal would be ineffective, I was shocked to find out at the desk that I suddenly owed $265 for the scan, witch was also not covered by insurance. Conveniently, this was almost as much as they'd quoted me for actually getting the work done. If you're going to recommend a procedure that you know insurance doesn't cover, you should really mention that instead of surprising your patient with an unannounced fee on his way out the door. It certainly appears that they knew how much I had been prepared to spend and resided to get it from me, one way or the other.

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