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Business Profile

Furniture Stores

Raymour & Flanigan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Raymour & Flanigan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raymour & Flanigan has 122 locations, listed below.

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    Customer Complaints Summary

    • 816 total complaints in the last 3 years.
    • 238 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought some furniture 5 years ago and also their protection plan. I submitted a service claim about my sofa and some dining chairs in November 2024 and they first already booked an appointment with me then cancelled and asked for more photos of the sofa and chairs. I sent these photos and they called me said they did not receive the photos and asked me to send these photos again in PDF files. I did that.

      After that, nothing heard from the company.

      I contacted the customer service on 01/06/2025 and they said "The service office did confirm the photos were received for the overall chairs however the platinum protection plan has since expired and as we did not hear back since the end of November there is nothing we would be able to offer for the chairs or sectional at this time"

      I cannot accept that answer since no one called me or wrote to me about they never received my photos. I attached the emails I sent about these photos as evidence that I did sent the photo. At least they should contact me about the status of the claim not just close the case and let my plan expire.

      Business Response

      Date: 01/08/2025

      Good Afternoon,

      We have contacted our customer and asked for overall pictures of the damage. After we receive them we can best access how to proceed.

      Thank you,

      Raymour & Flanigan

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      am writing to formally dispute the handling of my claim under the Platinum Protection Program regarding my sofa with a damaged frame. I filed a claim], expecting that, as per the terms of the program, the sofa would be repaired or replaced due to the structural damage. Unfortunately, I have not received a resolution, and the situation has been worsened by poor communication from Raymour & Flanigan.
      Specifically, I have experienced the following issues:
      • Several representatives hung up during calls or failed to return my calls in a timely manner.
      • I was inaccurately informed that I had created multiple claims, despite following the correct procedures.
      • This lack of communication and confusion has delayed resolution of my valid claim.

      Given the circumstances, I respectfully request that Raymour & Flanigan honor the terms of the Platinum Protection Program and replace the damaged sofa. The protection plan does not say sofas are not covered.
      They only want to cover the casing for cushions since the last person was unable to remove stains and had to call again after returning from military duty

      Business Response

      Date: 01/08/2025

      Good Afternoon,

      We spoke with our customer this morning. We are going to order
      casings for one sofa and exchange the other sofa with the frame issue. 

      Thank you

      Raymour & Flanigan

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased furniture from Raymour and flanigan outlet with a 5 year protection plan. The material on the reclining sofa and the reclining chair is ripping. Also the the reclining Function on the chair is broken and on one of the seats of the sofa. I filed a claim to get the furniture either repaired or replaced. I was finally contacted by the replacement company from Raymour &Flanagan. And they sent me an email saying they're only going to credit me 50% which I find unacceptable. I ask to speak to someone and they said they don't cover ripping material. And that's not what I was told when I bought the furniture and the protection plan.And that's not what was advertised online.I would like my full credit to replace my furniture.Or I would like my cash back to go to another company.

      Business Response

      Date: 01/10/2025

      Good afternoon,

      Our leadership team reached out to our customer and offered to refund the customer's platinum plan in full.

      Thank you

      Raymour & Flanigan

       

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Raymour team is working with us.  Will update today.





      Regards,



      ********* *********








      amages due to food, cuts or burns. We never expected such a big furniture store could able to do this by selling the protection plan and not accepting any claim.
      Expect to get the replacement of Sofa (SKU# - 200475401 & 280475407), Dinning Table (SKU#700057107,721057102,721067709(4 chairs))

      Business Response

      Date: 01/09/2025

      Good Afternoon

      We have reached out to our customer and asked for overall photos to assist.

      Thank you

      Raymour & Flanigan

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The mattress that they sold me is super bad within a year and a half it turned into a boat so it’s kind of it has a huge dent in the middle. I have a bad back and The mattress was supposed to be lasting for at least 10 years and be firm and im not a big person I’m pretty light and I have Bought this mattress as a super extra firm and that mattress misreprentation caused my heakth issue get worse . and first of all it wasn’t even firm but now with that dent I turned the mattress twice already and I don’t even spend a lot of time on that mattress so I know the mattress is covered by warranty. I don’t know if it’s the design of that mattress or it’s just an extremely low quality I paid more than $1000 for that queen mattress . It was the only extra firm mattress for that price so I need somebody to get back to me and solve this issue either or get another mattress. I don’t mind paying the difference for a better mattress or fix this mattress.

      Business Response

      Date: 12/31/2024

      Good afternoon,We would be happy to set up a service for our customers mattress. She can call * *** *** ****. We will have a technician come out to assist and inspect the mattress.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:12/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Consumer called BBB and said that the matter hasn't been taken care of and the business needs to contact her.

      Regards, *** **********

      Business Response

      Date: 12/31/2024

      Good afternoon,Our service department reached out to our customer; she has a service this Friday to fix her chair.Thank you,Raymour & Flanigan

      Business Response

      Date: 01/14/2025

      Good afternoon,We have called our customer two more times, and they have hung up on our associates.She may call back when she is ready. No further action will be taken at this time.Thank youRaymour & Flanigan

    • Initial Complaint

      Date:12/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bedroom set and a living room set from Raymour and Flanagan. I have filed several service appointments concerning discoloration of the bedroom set, chipping and 2x’s the drawers on the dresser have broken. The sofa and love seat are white and the arms on all the sofas have turned yellow. I have made several attempts to have the items serviced or replaced. Every time they give me an appointment they cancel or they send someone out and they have to submit a report for another service appointment. Problem still remains unsolved, nothing fixed.

      Business Response

      Date: 01/02/2025

      Good afternoon,Our leadership team has spoken with our customer. She
      is sending in updated pictures of her sofa and loveseat to show the change of
      color in the fabric. The dresser handles are being replace out on 1/4/2025, she
      is aware of the service schedule.Thank youRaymour & Flanigan

    • Initial Complaint

      Date:12/24/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *******








      lt violated…we felt treated like old people who do not know anything. Simple solution to us is—just replace originally damaged table top with a new one—replace 2 chairs with new ones not damaged. We are not going to have another service!!! We have has enough!! Both phone numbers on our original sales order are incorrect due to typing errors. Cell phone should be. ###-###-####. Home phone is ###-###-####. This makes it impossible for anyone to find our sales order!

      Business Response

      Date: 12/26/2024

      Good afternoon,
      We are sorry for this experience and have partnered with local leadership to reach out to our customer to assist within the next 72 hours.
      Thank you
      Raymour & Flanigan

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      .] How is something out of warranty when it is a lifetime warranty. I don't need a gift card to buy more problems from this store. Reimburse me the $100 I paid for the replacement part myself.

      Regards, **** ********

      Business Response

      Date: 12/26/2024

      Good afternoon,We are sorry for this experience and have partnered with local leadership to reach out to our customer to assist within the next 72 hours.Thank youRaymour & Flanigan

      Business Response

      Date: 12/27/2024

      Good afternoon,Our leadership team has contacted our customer. He is going to be sending us an email with the link for the part that
      he is certain is what he needs. We will order it for him and send a technician
      out to install free of charge.Thank you,Raymour & Flanigan

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Please see the attached file from ** Retail Card Services received on 01-22-25. Please coordinate with ** and stop sending this kind of false letter even though I am paying every month $100 in davance before the final payment date.Regards,

      ****** ********* report.

      Business Response

      Date: 12/20/2024

      Good afternoon,Our customer is financed through ** ***** We would not have access to his account due to privacy laws. Please contact them at 1 *** *** **** to assist in any billing discrepancies or questions.Thank youRaymour & Flanigan.

      Business Response

      Date: 01/23/2025

      Good afternoon,Our leadership team already left our customer a voicemail
      with our contact info requesting a call back to discuss the updates ** made to
      the customer’s account. We look forward to answering any other questions he may have.Thank you,Raymour & Flanigan  

    Raymour & Flanigan is NOT a BBB Accredited Business.

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