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Business Profile

Hotel Consultants

Super 8 by Wyndham Liverpool/Clay/Syracuse Area

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August16 2024 stayed in a room at Super8 by Wyndham in Liverpool. We found used hypodermic needle in suite sink , dried feces in bathroom as well as on bedspread , smell of stale cigarette smoke in bedding, the list continues but I see no need to complete list. I trie to speak with manager Ankur P**** whom will not take my call. I did contact corporate office whom offered me point equaling $60 . I need to see a physician do to contact with used needle . Many sleepless nights followed.

    Business Response

    Date: 09/30/2024

    What he’s saying is not accurate, he has already been dealt with by Wyndham and the property manager. 

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i made a two day reservation and they charged me a $50.00 deposit. Now they refuse to refund my money back to my debit card.

    Business Response

    Date: 02/08/2024

    Please see the attached folio. This folio shows guest's VISA ending in **** was refunded the $50 deposit upon check-out on 2/06/2024.

    Guest was charged for a two day stay in the amount of $139.42. No other charges have been posted.

    The folio the guest presented was printed BEFORE check out, which would not show the reversal.

    As noted on the departure folio that I have attached, $50 has been refunded to the guest on 2/06/2024, therefore, please close this case.

     

    Thank you

Super 8 by Wyndham Liverpool/Clay/Syracuse Area is NOT a BBB Accredited Business.

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