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Business Profile

Collections Agencies

Metacorp, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    have reached out to the debt collector to cease and desist demand for violation of consumer laws I would like for the debt collector to stop contacting me and remove the debt off my credit report. I have sent the Metacopr a letter for cease and desists and to remove the debt off my credit report.

    Business Response

    Date: 03/20/2025

    We are in receipt of Ms. *****'s complaint concerning this matter.  Metacorp is a debt buying company that acquires, outsources and sells portfolios of defaulted consumer debt.  We acquired Ms. *****'s ********* account in 2022.  This account was not been either worked internally or outsourced to a third party collection agency since May 2023.  Other than the cease and desist letter dated March 19, 2025 that Ms. ***** attached as part of her complaint we have received no other debt validation or dispute request from Ms. ***** since we acquired the account.  Furthermore, Metacorp does not engage in any type of credit reporting activity and can state with absolute certainty that we have never credit reported this account.  If this account was credit reported, it could have been from the original creditor but we have no control over that they would have reported.  Accordingly, we are unable to remove our tradeline from her credit report as it was never reported by us in the first place.  We will honor Ms. *****'s cease and desist request even though this account has not been worked or outsourced since May 2023.  As this "complaint" is not factually accurate and our company did nothing wrong in this matter, it would be our request that this is not published as a complaint on your website.   

    Customer Answer

    Date: 03/20/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** *****

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lent money from ******** ***** and then hired ****** ****** ********, a payday loan debt management company, to help manage my payday loan debt. ****** ****** ******** and I both sent ******** ***** a cease and desist order. So what ******** ***** did to get around that was to sell the debt to MetaCorp, LLC, who hired a skip tracer, ***** ********, to find me who violated that cease and desist order in reference to the regulations for skip tracing/private investigation set forth by Colorado Secretary of State ***** ********. I contacted the Better Business Bureau about ***** ******** and they are now obeying the cease and desist order and have informed MetaCorp, LLC. I was informed a few months ago by Curtis F. At ****** ****** ******** that the debt was paid off. All in all, it seems that MetaCorp, LLC does not care about abiding by the legal cease and desist order.

    Business Response

    Date: 05/13/2024

    Metacorp is in receipt of, and has reviewed the complaint submitted by **** *******.  Metacorp LLC is a debt buying company that acquires portfolios of default consumer debt.  Metacorp then outsources these accounts to our nationwide network of third party debt collection agencies.  Metacorp acquired Mr. *******'s ******** ***** account directly from ******** *****.  Mr. ******* in his complaint alleges that a cease and desist letter was sent to ******** *****.  Metacorp had no knowledge of a cease and desist letter being sent to the original creditor.  Additionally, Metacorp has never received a cease and desist request from Mr. ******* or ****** ****** ********* on his behalf.  We inquired with ******** ***** as to what correspondence they received from Mr. ******* and they provided an email chain from Mr. ******* initially alleging he never received the monies he borrowed from ******** *****.  The email chain ends with Mr. ******* eventually acknowledging receipt of the funds.  We are attaching a copy of this email chain as part of our response.  While Mr. ******* alleges that while ******** ***** was sent a cease and desist request by both himself personally and ****** ****** ********s, he later in his complaint alleges that his debt was paid off.  To reiterate, Metacorp was never sent or received a cease and desist request concerning this account.  Additionally, this is the first time we are hearing about both the cease and desist request along with allegations that the account was paid.  If Mr. ******* is in receipt of documentation that his account was, in fact, paid off, we would request that he provided us with this information as soon as possible so we can close his account out as being "paid prior".  At present, we have recalled his account from ***** ******** Solutions and have placed it in a "hold" status pending our receipt of the documentation showing the account was paid.  It is the position of Metacorp that there was no wrong doing committed by our company in this matter as all collection activities undertaken by us were done in full compliance with the law.  We look forward to receiving proof that this account was paid off so we can formally close his account out.  

    Business Response

    Date: 05/13/2024

    Metacorp is in receipt of, and has reviewed the complaint submitted by **** *******.  Metacorp LLC is a debt buying company that acquires portfolios of default consumer debt.  Metacorp then outsources these accounts to our nationwide network of third party debt collection agencies.  Metacorp acquired Mr. *******'s ******** ***** account directly from ******** *****.  Mr. ******* in his complaint alleges that a cease and desist letter was sent to ******** *****.  Metacorp had no knowledge of a cease and desist letter being sent to the original creditor.  Additionally, Metacorp has never received a cease and desist request from Mr. ******* or ****** ****** ********* on his behalf.  We inquired with ******** ***** as to what correspondence they received from Mr. ******* and they provided an email chain from Mr. ******* initially alleging he never received the monies he borrowed from ******** *****.  The email chain ends with Mr. ******* eventually acknowledging receipt of the funds.  We are attaching a copy of this email chain as part of our response.  While Mr. ******* alleges that while ******** ***** was sent a cease and desist request by both himself personally and ****** ****** ********s, he later in his complaint alleges that his debt was paid off.  To reiterate, Metacorp was never sent or received a cease and desist request concerning this account.  Additionally, this is the first time we are hearing about both the cease and desist request along with allegations that the account was paid.  If Mr. ******* is in receipt of documentation that his account was, in fact, paid off, we would request that he provided us with this information as soon as possible so we can close his account out as being "paid prior".  At present, we have recalled his account from ***** ******** Solutions and have placed it in a "hold" status pending our receipt of the documentation showing the account was paid.  It is the position of Metacorp that there was no wrong doing committed by our company in this matter as all collection activities undertaken by us were done in full compliance with the law.  We look forward to receiving proof that this account was paid off so we can formally close his account out.  

    Customer Answer

    Date: 05/13/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Please check the FDCPA of 1973, Colorado private investigators/skip tracing regulations, and also the VCFPA of 2017. To add, I filed a complaint against your company with Colorado Attorney General Consumer Credit Unit. Have a nice day.  Regards,  ****** *******

    Customer Answer

    Date: 05/13/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please check the FDCPA of 1973, Colorado private investigators/skip tracing regulations, and also the VCFPA of 2017. To add, I filed a complaint against your company with Colorado Attorney General Consumer Credit Unit. Have a nice day. Regards, ****** *******

  • Initial Complaint

    Date:06/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meta Crop is still taking money out of my account & that amount is extremely high for me right now with the way the economy is. I truly thought this account was almost completely paid in full by now but clearly they are still collecting payments from my account. The account they are collecting for I believe wasn't this much money. I feel that this account should be considered paid in full due to the fact that I am struggling to pay bills & rent now. It's my hope that they will consider my request & let this debit be paid in full as of 6-24-2022 because they are taking money out that I need for food and other bills.

    Business Response

    Date: 06/24/2022

    Please be advised that Metacorp is in receipt of, and has reviewed, the complaint submitted by Ms. *******.  To being with, we are quite surprised that Ms. ******* filed this complaint with your agency as this is the first we have been made aware of this issue concerning the payment arrangement she set up to pay off her ****** *** account. In fact, this cannot even be characterized as a complaint as it is more of a request and this request was never directly addressed to Metacorp prior to the filing of this complaint.  Ms. ******* previously entered into a payment arrangement to settle her ****** *** account.  This payment arrangement called for 12 monthly payments of $51.19.  The payment dates varied each month due to the specific request made by Ms. ******* at the time the payment arrangement was established.  To date, Ms. ******* has made 11 of the 12 monthly payment with her last payment of $51.23 due on July 22, 2022.  If Ms. ******* need to move this final payment or discuss alternative arrangements to finish paying off her account, we are more than happy to speak with her and work out an arrangements to accommodate her.  As can be plainly seen, Metacorp did nothing wrong in this matter as we  would be more than happy to discuss this matter with Ms. ******* to find a satisfactory resolution.  We look forward to speaking with Ms. ******* regarding this matter.  

Metacorp, LLC is NOT a BBB Accredited Business.

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